Customer Service Agent
CurrentI work with local hospitals, home health agencies, senior living facilities and regular consumers in obtaining medical equipment needed for daily living. I work with insurance companies to ensure that patients get the necessary care. I assist patients in renting out equipment needed for temporary use. I assist in inventory counts at the store. I also reach out to consumers we have not heard from to ensure their medical needs are met. I am responsible for learning and instructing others on the proper ICD 10 codes needed for insurance billing. And finally, I am responsible for training new employees on the best practices to fulfill all objectives of our positions.