Patrick Graham Email & Phone Number

Ottawa, On, Ca

Ottawa, Canada Area

Silverstar is a neighbourhood automotive repair facility. While running my current operation I am still analyzing other businesses operations and processes to achieve increased efficiency, profitability and client retention. Here, I research and present competitive intelligence, advising the implementation of more efficient and simplified policies and programs. I am fully engaged in the sales, service and maintenance of automated equipment.Key projects and accomplishments include:-… Show more Silverstar is a neighbourhood automotive repair facility. While running my current operation I am still analyzing other businesses operations and processes to achieve increased efficiency, profitability and client retention. Here, I research and present competitive intelligence, advising the implementation of more efficient and simplified policies and programs. I am fully engaged in the sales, service and maintenance of automated equipment.Key projects and accomplishments include:- Increased profitability by mentoring staff and leading by example, bringing average work order sales to double the national average, with labour dollars per work order at 2.2 times the national average.- Performed technical service quality audits to evaluate quality assurance standards and processes.- Provided advice to improve managerial methodology and structure and developed recommendations to improve overall functionality in the areas of customer service, human resources, records management, marketing and communication.- Trained junior sales and technical staff on sales techniques and best practices for client retention.- Currently working on a Standard Operational Procedures Manual for the technical side of the business, and developing and implementing a comprehensive preventative maintenance system. Show less

Ottawa, Canada Area

For five years I owned and managed all aspects of an automotive repair franchise including daily operations, human resources, job scheduling, expense claims, payroll, and accounting. I ensured all policies and procedures were understood and followed by all service and technical staff, maintaining open communication and providing feedback to ensure a cooperative and collaborative environment where client needs were met in a timely fashion.Key projects and accomplishments included: - Grew… Show more For five years I owned and managed all aspects of an automotive repair franchise including daily operations, human resources, job scheduling, expense claims, payroll, and accounting. I ensured all policies and procedures were understood and followed by all service and technical staff, maintaining open communication and providing feedback to ensure a cooperative and collaborative environment where client needs were met in a timely fashion.Key projects and accomplishments included: - Grew franchise business from $750,000 in Year 1 to $1.7 million in Year 3. Increased and maintained a steady volume of clients, rising from 6,000 work orders in Year 1 to an average of 9,900 annually in all years after that.- Frequently ranked in the top 15 of 75 locations across Ontario, in all aspects of business. Exceeded average national sales annually, both with labour dollars per work order and revenue per work order.- Contributed to the strategic allocation of a $2.5 million marketing fund as a member of the Dealer Advisory Committee, working with head office to advise rest of the dealership group regarding advertising strategy and community outreach, including charity programs.- Hired, trained, supervised, and evaluated a team of 10+ employees including service technicians and advisors. Established and maintained performance standard for daily operations and conducted semi-annual performance evaluations, developing forms and processes from scratch.- Monitored work orders and backlogs, direction to technicians and advisors on prioritizing and completing repairs and maintaining timely communication with customers in order to meet customer service and performance expectations.- Reviewed activities and paperwork related to inventory transfers, adjustments, forecasting and purchasing. Performed regular cycle counts to ensure the physical inventory matched accounting records. Ensured proper inventory classifications, adjustments, and timely use, to minimize depreciation. Show less

Birmingham, Alabama Area

In 2006 I was offered the opportunity to move to the Southern United States, where I set up a new distribution centre for on-car brake lathes, with state-wide distribution rights for Alabama. As business owner, I recruited, trained and supervised sales and service team members.Key accomplishments included:- Developed a client base in a new territory by assessing sales opportunities, scheduling demonstrations and conducting thorough and professional sales follow up.- Prepared and… Show more In 2006 I was offered the opportunity to move to the Southern United States, where I set up a new distribution centre for on-car brake lathes, with state-wide distribution rights for Alabama. As business owner, I recruited, trained and supervised sales and service team members.Key accomplishments included:- Developed a client base in a new territory by assessing sales opportunities, scheduling demonstrations and conducting thorough and professional sales follow up.- Prepared and delivered marketing packages and sales presentations to communicate new product developments to prospects. Show less

Ottawa, Canada Area

I developed and exercised strong presentation, training an dleadership skills with Snap-On Sun Equipment, when I managed pre-sales service, after sales service, and product training for a growing client base in a large territory that encompassed much of Eastern Ontario and all of Quebec. I developed training program content, instructor materials (course outlines, background material, and training aids) and presentations, and delivered on-site customer training and technical support.Key… Show more I developed and exercised strong presentation, training an dleadership skills with Snap-On Sun Equipment, when I managed pre-sales service, after sales service, and product training for a growing client base in a large territory that encompassed much of Eastern Ontario and all of Quebec. I developed training program content, instructor materials (course outlines, background material, and training aids) and presentations, and delivered on-site customer training and technical support.Key accomplishments included:- Built an engaged client base with steadily increasing attendance at training sessions.- Applied a flexible, customer-focused style to tailor each presentation or after-sales service to the client’s expressed needs. Show less

Ottawa, Canada Area

Greater Philadelphia Area

Ottawa, Canada Area

Automotive Business Management

• Intensive, MBA level workshops and training in all areas of business management, including: financial, marketing, sales management.

Associate'S Degree, Electro-Mechanical Engineering Technician

Motor Vehicle Technician Apprenticeship Program

Inventory Management Training, Car and Light Truck Repair Certification, Truck and Coach Repair Certification, Drive Clean Inspector.