Functional expertise in Digital mattersInvestigating and leading impactful Digital incidents (no matter the root cause)Defining solutions, mentoring, and guiding a team of 9 developers in issue resolutionImplementing monitoring (benchmarking, testing, solution selection, scenario deployment) and automated testing (functional non regression) solutions

Customer tickets analysis (bugs, improvement requests, functional questions)Customer pain points research in order to resolve them and improve the customer experienceDaily communication with English speaking developers to resolve bugsImplementation of a monitoring solution (benchmark, tests, solution choice, scenarios implementation)

Customer tickets analysis (bugs, improvement requests, functional questions)Customer pain points research in order to resolve them and improve the customer experienceDaily communication with English speaking developers to resolve bugs

Customers' financial situation analysisBank default risk management via loan agreements studyConsumer credit file creation or real estate creditKnowledge of different banking products and mechanisms

Customer requests analysis related to Qual'Net software with user stations remote control if neededResponse to all functional requests (Qual'Net applications or user stations)Technical issues analysis and escalation for resolutionSQL database analysis as part of the search for inconsistenciesFunctional documentation writting of the applicationClient reporting creation and follow-up with the Tableau Software tool (the data being present on relational databases)

Interlocutors coordination (technical specialist, functional interlocutors and development team)Actions planning from the signature of the purchase order by the customer to the production startProject deadlines follow-up or implementation of actions necessary to modify the scheduleFunctional or technical interlocutors training related to the projectClient periodic contact once the project is finished to make sure that any need for accompaniment is filled