Performed and assessed quality control audits of random files across multiple areas of business which led to a reduction in errors and penalties and saved significant financial resources . Completed Quality Control questionnaires, communicated findings and assessed risk factors that positively impacted budget and mitigated litigations. Participated as company compliance liaison with third-party auditors tasked with reviewing company practices and procedures. Researched and identified specific areas requiring improvement; worked closely with Business, Legal and Technology leadership to deploy compliant solutions . Analyzed and identified cause /effect patterns of trends resulting in improvement of errors made in the title process. Awarded the Hero Award for excellent performance § Achieved Rock Star Performance rating for 4 years; recognition by team lead and lead cross collaborators.

Liaison between company and consumer to request and secure payoffs for liens on titles and additional authorizations. Managed requests for judgment lien payoffs that required multiple contact points to ensure accuracy and completion. Initiated process to request lien subordinations; collaborated with financial institutions for approval and submitted to company/new title holder for completion. Partnered with six-member team, promoting strong customer service environment while minimizing costs § Promoted to next level for outstanding performance.

Prepared documents by recording pertinent information, including prior refinances; formatted documents according to County guidelines and completed audits to ensure accuracy before submission. Circulated and submitted key documents including mortgages, deeds, powers of attorney to County administrators for legal recording. Reviewed documents for accuracy of signatures, names and ensured notary licenses were active and legible. Completed review processes by recording rejections, initiating revisions and resubmitting documents to County for processing. Selected as Team Captain for two consecutive years