Patrick Hall, Mba, Pmp Email & Phone Number

Work closely with Presbyterian Business and IT organizations to provide technology project identification, planning, solution identification, budgeting, and comprehensive proposal process. Provide support in financial and project portfolio planning.

• Developed and guided team through the implementation of a multi-tiered customer support model, service delivery levels, and comprehensive support plan to enhance interaction and relations between PNM and the.
• Developed and enhanced processes, business planning, and training to deliver a higher level of customer and multi-departmental value.
• Guided team through development and implementation of multiple PNM rate-case and other strategic customer communication strategies.
• Identified and championed new business development opportunities.
• Implemented and managed PNM’s company-wide Customer Experience program, which increased JD Power customer satisfaction ratings over three-year period.

Albuquerque

• Collaborated with I.T. Leadership to develop and update PNM’s annual technology program and project portfolio, and five-year roadmap.
• Led multi-departmental technology projects from project definition through solution implementation, such as the PNM.com replacement, Outage Management System upgrade, enterprise data storage and data backup.
• Facilitated annual customer experience stakeholder meetings to determine gaps and define opportunities for projects and initiatives focused on increasing customer satisfaction.
• Managed the development and implementation of PNM’s technology project methodology and project prioritization model.

• Worked with leadership of multiple PNM Departments to understand and document technology project needs and priorities.
• Provided business analyses on critical technology projects to develop project scope, business requirements, potential solutions, budget, RFP process, and funding approval.
• Managed initiative to update the design, processes, and documentation for organization’s technology procurement methodology.
• Developed and managed Company’s annual technology maintenance contract budget and payment process.
• Coordinated with departmental leadership on prioritization of timing and resources for technology projects.
• Prepared financial forecasts and reviewed budget projections

Northern California

• Responsible for analyzing customer business problems and leveraging HP resources, key systems integrators, and application providers to develop and implement technology solutions.
• Worked with HP Services organization to design, negotiate, and maintain service plans and contracts with appropriate service-level agreements.
• Created awareness of Hewlett-Packard goods and services through trade shows, product demonstrations, training events, and customer meetings.
• Negotiated product pricing with clients and developed contract documents.
• Contacted new and existing customers regularly to review their business needs and worked with HP product managers to align applicable products and services to solve the business issues.
• Analyzed and determined sales and marketing strategies for assigned account base.

Bs

Mba

Education record