Patrick Hardesty Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Responsibilities:Infrastructure design, redesign and implementation for clientsAdministrate server and network environmentsManage AWS and Azure Cloud instancesManage virtual environments ESXi and Hyper-VAdvised clients on upgrade paths for existing and future plansDesigned and deployed VPN connections for clientsManaged Microsoft 365 and Microsoft Teams PBX

Shaker Heights, Ohio, United States

Responsibilities:New server and network design and deployment.Deploying VPNs to end users.Establishing new system policies for system use and services.Provide technical guidance to other system administrators and IT staff.Implementing network security.Developing and implementing site disaster-recovery plan.Developed and redesigned UPS Infrastructure for 3 locations.Managed and maintained the VMware ESXi and Nutanix HCI infrastructure.

Responsibilities:Designed and implemented disaster-recovery plan for all locations.Redesigned and migrated network infrastructure to new platform.Provided internal and external technical support and documentation.Provided training for new hires and existing staff.Managed and Maintained VMware EXSi, Microsoft Hyper-V and Scale HCI infrastructure

Cleveland/Akron, Ohio Area

Strongsville, Oh

Rapidly progressed from Field Technician 1 to Field Technician 5 within 3 years. Highly motivated to advance and further my education and career.Installation Duties - Responsible for installing and properly wiring residential and commercial properties as needed. Also responsible for maintaining company and personal standards for my work. Kept my metrics at a very high standard. Customer satisfaction was no less than 98% and repeatable work was less than 8%. Skilled in installing residential VoIP systems, HSD modems and networking equipment, whole-house CAT 5 wiring, security alarm systems with cameras, traditional POTS lines as well as smart panel configuration.Repair Duties - Responsible for keeping the distribution plant running reliably to maintain near 100% up time. Responsible for completing outages and system restoration in a timely manner. Ensured the distribution plant would perform as expected by doing regular maintenance and testing duties. Trained in reading blue print and system maps. Worked with amplifiers and optical nodes. Have basic fiber optic splicing knowledge. Worked on large rewiring projects for apartment buildings. Skilled in proper cable cutting and termination.Outages – Responsible for keeping a low outage time averaging less than 71 minutes. Often had to come up with creative wiring solutions during outages to repair the issue before implementing a permanent repair to damaged lines.I also learned basic fiber splicing and handling proceedures.

Residential installation for Time Warner Cable;Analyzed and designed wiring schemes for each individual homes;Worked with tight deadlines;Interact with customers on daily basis;First contact for troubleshooting and maintenance;

IT Support – Responsible for the installation and maintenance of on-site network services. Company product involved video servers, UNIX host, WAN and LAN connections, firewalls, and RF manipulation. Responsible for building and wiring an Echelon star/bus hybrid network. Responsible for retrofitting the system into existing. Maintained on-site servers. Responsible for mapping all servers and NID’s in customer’s location. Responsible for maintaining on-site and remote HTML servers and pages. Edited and created new HTML pages and linked them to corresponding items on the server. Maintained on-site audio and video servers. By maintaining the AV servers, it provided near 100% uptime and increased the customer’s revenue with each system. Designed and built several data closets for each product using a star/bus topology. Installed Echelon routers and Cisco switches.Customer Service – Served as the first line contact for each of my customers. Maintained a 24x7 on-call schedule. Worked closely with the customers to maintain on-site inventory and process RMA’s.

Cleveland, Ohio

While working here my main role was PC Assembly technician and technical support for customers. The majority of my work was building and repairing PC's. The company dealt with low end computers to server grade equipment. On average I would complete 17 to 20 computers per day. I also provided phone support when there was a high call volume. I would help the customer with everything from loading drivers to RMA procedures on defective hardware.

Euclid, Oh

Residential Welder AssemblerI worked on the residential low power retail welder assembly line. My team consisted of 7 to 9 people depending on work load and overtime requirements. I was responsible for case assembly and ground testing and safety. My duties required me to test every unit to make sure the welder had proper grounding properties.

5700 Brookpark Rd

I was a PC Help desk technician.

Bachelor Of Science - Bs, Computer Systems Networking And Telecommunications

Associate'S Degree, Computer Information Systems - Network Communications.

I am working with LCCC in partnership with the University of Akron program. While working on this program I am also working towards my.

Ccna Routing And Switching

Cisco Net Academy via Lorain County Community College

Cisco Ccna 640-802

Activities and Societies: This is a Cisco CCNA prep course. It combines 100hrs of school and lab enviroments to prep for the 640-802 exam.

Associates, Computer Network Systems