Patrick Hardy Email & Phone Number

Niagara-On-The-Lake, Ontario, Canada

Montreal, Canada Area

Define strategies to improve after sales and service customer service processes.Build and develop strategies and programs that grow the after sales and service program Create and execute new after sales infrastructure systems, programs and services that increase added value and revenues Oversee service centre operations to manage and monitor service level achievement requirements Help identify, create and deliver the after sales training needs Establish and develop service provider network requirements and fulfillmentsSupport the development of web based content requirementsDevelop the new product introduction (NPI) ensuring new release meets customer expectationsOversee and develop an end of life strategy that supports product discontinuation, that includes replacement part inventory dispositions.

Canada

Toronto, Canada Area

Manage and oversee the Canadian Tire day to day after sales and service operations.Manage and oversee all 3rd party service providers: Call centre, Part inventory management and fulfillment and national repair service network Help reduce the defective rate of after sales and service SKUS relative to fineline benchmarkRedefine seasonal inventory management processes to ensure adequate inventory levels Implement an end of life product strategy Refine and document after sales and service new SKU launch and cost tracking processes