Patrick Harker Email & Phone Number

Eastleigh

Havant, Hampshire, United Kingdom

• Utilising knowledge of Service Now portal to process and monitor:► Incidents, Requests and Problems► Critical and non-critical change requests
• Resolving or delegating Auto Alerts received from SCOM.
• Addressing any business driven issues.
• Continually seeking permanent fixes to prevent a recurrence.
• Administration of VMs via SCVMM, Hyper-V console and VMware console.
• Carrying out Windows Server Infrastructure team assignments.

Winchester

• Assisting phased rollouts, using a portal to set up clients.
• Working with developers to expediently resolve issues with releases at 6 week intervals.
• Impressively contributing to turning around a slipping project.
• Supporting both CI/CD and Production environments.
• Efficiently configuring dashboards.
• Monitored SCOM agents and Hip-chat / Slack for urgent request.

• Working on two major projects at the operating company for P&O Cruises & Cunard.► ► Project: BitLocker Design and Deployment (May-Nov 2016)
• Successfully transitioning from existing encryption software for mobile workers.
• Defining requirements with business units.
• Maintaining full PCI compliance.
• Working closely with other teams to create a standard approach to deployment.
• Involvement in testing and UAT stages.

• Implementation Engineer on a VMware Technical Refresh project.
• Replacing legacy physical servers and installing new kit with minimal downtime.
• Documenting the before joining ship and on board ship processes.
• Successfully transitioning from VMware 5.1 to version 6.
• Completing a hardware upgrade.
• Developing detailed Project Plan with Method of Process (MOPS).

• Promotion due to outstanding performance in a fast paced setting.
• Deputising for the Server / Data Storage Team Leader.
• Technical Lead on high priority projects including key VMware ESX implementations.
• Performing a pivotal role on physical to virtual machine migrations.
• Providing consultancy services and advice to system users.
• Support for Windows servers up to 2012 R2.

• Installing, upgrading and administering Citrix XenApp 4.0 - 4.5 environments.
• Installation of applications from the Citrix Presentation Farm.
• Support for Windows servers (2000 to 2008).
• 3rd line support for remote network infrastructure and Wintel based systems.
• Change Management and governance including Incident Requests.
• Member of the on-call rota for 24/7 server and network issues.

• Providing a high standard of 2nd/3rd line support for Wintel based applications and systems.
• Resolving critical server and network based issues.
• Adeptly supporting and maintaining Windows servers and network infrastructure.
• Providing support for offices and ships in line with SLAs.
• Administrator for Sophos antivirus solution.
• Patching for Windows servers via WSUS and using Ghost and IBM ServerGuide.

• Creating and maintaining both desktop and laptop images using Ghost.
• Supporting IT Helpdesk and monitoring systems checks