Patrick Harris Email & Phone Number

San Antonio, Texas, United States

Install and configure software and hardwareManage network servers and technology toolsMonitor performance and maintain systems according to requirementsTroubleshoot issues and outagesEnsure security through access controls, backups and firewallsUpgrade systems with new releases and modelsBuild internal technical documentation, manuals and IT policies

United States

Customer Support: Provide troubleshooting support software at the user level. Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of software capabilities. Service Desk personnel are responsible for initial entry and updating of data. Provide training to new users as well as training that introduces new upgrades, functions, and releases.

San Antonio, Texas Area

Ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.

San Antonio, Texas Area

Provide front line of support for IT systems and software, fielding telephone calls, voicemails, and emails from IT clientsResolve or refer IT issues, and track issues using a central incident management applicationTroubleshoot calls to the support desk and start the resolution processEnter IT problem descriptions and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support groupRun various diagnostic programs for troubleshooting or monitoring purposes.Responsible for providing technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise server-client environment.Convey technical advice and information to clients and coworkers who have varying degrees of ability with Information Technologies.Solve technical issues in a professional manner or escalate in a timely manner.Interpret IT client Operating System or server system and product issues and provide resolution when possible.Follow complex procedures and explain technical solutions to a wide range of clients.Prioritize work with a focus on client satisfaction and follow through.

San Antonio, Texas Area

Ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.

San Antonio, Texas Area

Provide remote support of systems one or more user systems (desktops, laptops, printers, peripherals, and handhelds). Provide basic support of systems including, break-fix, installation, move, add, change (MAC), and preventative maintenance activities Identify known issues and apply appropriate resolutions or escalate to a higher tier group for resolution. Follow government procedural guidelines, and respond to and resolve inquiries and concerns. Assist technical leads to research problems. Escalate unresolved problems to expedite resolution. Activate and unlock user accounts. Handle incoming customer calls Gather information about the customer’s problem Create a ticket for all customer inquiries Perform troubleshooting and problem resolution Communicate resolution to customer Perform problem resolution follow-up Provide first-level and second level user administration support Active Directory user administration tools, network drive mappings, printer mappings Provide first-level and second level application software support Air force legacy applications Windows applications MS Office Outlook Provide first-level and second level network support General network trouble shooting Remote Access Services via VPN or Dial Up Provide first-level and second level general trouble shooting PC hardware Printers PDA such as Palms and Blackberry Provide status to pending trouble tickets in a timely fashion, per policy Review all open tickets on a regular basis and follow up Document and communicate steps taken in troubleshooting process Provide accurate information and documentation in the ticket

San Antonio, Texas Area

Technical Support Representatives receive inbound calls from customers and provide technical support for fiber optic TV, Internet, and phone service. · Listen to customers and comprehend reason for call (e.g., status, trouble report) · Answer customer question(s) (e.g., provide order/ trouble status) · Perform logical troubleshooting · Document troubleshooting steps and confirm resolution of reported trouble · Guide the customer through a battery of self-help installation and repair opportunities · Service activation support for voice service calling features · Provide affiliated ISP support · Perform other duties as required

San Antonio, Texas Area

· Listen to customers and comprehend reason for call (e.g., status, trouble report) · Answer customer question(s) (e.g., provide order/ trouble status) · Perform logical troubleshooting · Document troubleshooting steps and confirm resolution of reported trouble · Guide the customer through a battery of self-help installation and repair opportunities · Service activation support for voice service calling features · Perform other duties as required

• Responsible for the sales, marketing, occupancy, and delinquency management of the facility.• Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management• Provided outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries• Showed, rented and cleaned self storage units as well as actively selling and maintaining supplies of moving and packing materials• Maintained all required tenant documentation in a neat and orderly manner as directed by management• Controlled delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices• Maintained a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily• General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing daily, weekly and monthly reports as required by management• Assisted in preparing units for auction, vacating as prescribed by law, and approved by management• Effectively communicated with management and fellow associates

Mainz Area, Germany

Delivered excellent customer service and customer management, at all times Kept up to date with current promotions and new products Made customers aware of offers and sales for all sections of the store to include setting up display advertisements Spoke to customers to ensure that they are satisfied with their purchases Managed the opening and closing of the store as a key-holder. Was responsible for cash-management issues and handle deposits made by the store on a daily basis Monitored and managed maintenance issues Managed office administration as instructed by store manager Managed and maintained correct staffing levels Identified and took an active role in the recruitment of new staff members Dealt with customer complaints in a professional manner Dealt with deliveries and reported any loss or damage to the store manager Maintained accurate stock control, including ordering, delivery checks, line checks, and wastage Assisted in achieving all financial targets set Maintained personal knowledge by completing in-house training, attending courses and completing workbooks Always adhered to all company policies and procedures and licensing laws Was involved and contributed to team meeting Carried out instructions and sales programs given by the management team and head office

Prepared, operated and fired the AVENGER and Man Portable Air Defense System weapons systems. Established and maintained radio and wire communications. Assisted in maintaining situation map. Performed target engagement evaluation. Applied infrared techniques to detect and engage targets. Operated identification, friend or foe programmer/charger. Resupplied ammunition and prepared systems for firing. Performed emergency procedures for weapons systems. Maintained sight alignment on systems. Operated and maintained system carriers.Supervises and assists the preparation and firing of the AVENGER/ Man Portable Air Defense System weapons systems. Collects and consolidates intelligence information. Processes special and periodic reports. Prepares and maintains situation map. Transmits intelligence and grid locations of incoming targets. Designates fighting positions. Alerts firing batteries. Transmits alert status and readiness changes.

Education record

Education record