Patrick Hart Email & Phone Number

Wallingford, Ct, Us

Hartford County, Connecticut, United States

Overall ownership and direction setting of the digital capabilities needed to enable customer self service. Work in collaboration with Operational leadership to drive an multi-channel Digital strategy advancing key digital journeys such as benefits and coverage, claims, profile & registration, chat etc. Additional responsibilities include issue management, vendor relations and regulatory and compliance adherence.

Hartford, Connecticut Area

Lead digital delivery of Aetna International’s web and mobile portfolio, managing all aspects of a digital projects and programs such as planning, coordination, development, implementation including the financial implications while prioritizing work and resources. Ensure the “end state” meets business needs and delivers robust customer-focused digital solutions with a line of sight on the optimal customer experience. Lead Aetna International’s digital Agile program including PI and sprint planning, story prioritization and overall program direction.Using data and analytics from various sources including VoC, digital transactions, product usage and web, establish KPI’s to ensure measurable success, including market growth and operational efficiency.Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through Marketing digital monthly meetings to key stake holders and Sr/Exec management. Identify gaps and recommend enhancements related to workflows based on broad view of the organization. Collaborate with the Marketing, Operations, IT and Management teams to ensure project delivery with omni-channel impact.• Participate and represent Aetna International in sales finals meetings highlighting and demonstrating Aetna International’s digital assets and capabilities.Provide insight and governance into prioritizing incoming digital requests, reviewing business cases, impact and ROI analysis.Manage relationships with Aetna International’s vendors & agencies.

Develop and maintain departments (Procurement) technology platforms: o Invoice imaging and intake processes. These include FTP, OCR and system integration (Kofax, DocSavi, Oracle, FileNet)o Customer Care Team’s call tracking system (QuickBase)o Intake request form for Procurement Services (QuickBase)o Employee Reimbursement and Expense (Concur)o Request, Project and Contract Management (Emptoris)o Requisition and purchasing software (Ariba)Establish and grow departments internal web site objectives and methodologyLead multiple large scale projects such as system upgrades and company integration (M&A) initiativesProvide monthly and ad hoc spend analysis and reporting support

Hartford, Connecticut Area

Developed and manage an operating model consisting of 16 direct reports that aligns to the growing business need of our Aetna customers delivering enterprise development support for Web Development, Content Management, Search, Banking, Real Estate, Treasury and Procurement systems (53 applications and websites)Planning and Forecasting ownership to maximize resources while delivering on project and budgetary commitmentsOversee the development and business utilization of enterprise content management (ECM) technologies such as Aetna’s web content management system, search, mobile and document management systemsOversee and manage the development for Aetna.com (and sub-sites) and AetNet (Aetna’s corporate wide intranet site and sub-sites)Manage the development of Aetna’s multi-media strategy including; Flash, mobile, and on-line video for AetNet and public internet platforms Ensure our external web development utilizes SEO best practicesOversee the development and management of a suite of desktop financial applications and software including employee reimbursement system and banking and treasury Promote a culture of learning and performance by leveraging the appropriate processes and resources to address the training and career development goals for each team member and recommend appropriate actions to achieve those goalsIntegrate development practices and methodologies with broader enterprise SDLC (Waterfall and Agile)Free up significant capital and resources by decreasing “time to market” through the utilizing of web content allowing for the elimination or reduction of legacy and redundant processes

Hartford, Connecticut Area

Lead content management teams performing assessments for resource allocation and workloadImplemented content management best practices leveraging business and IT resourcesUtilizing the SDLC approach, developed a reusable framework for integration between application and content management solutions

Responsible for the development and maintenance of various web sites. Using the object oriented design and content management methodologies created a dynamic XML web application plus developed and designed Aetna's intranet, and Aetna's intranet web site template.Consult on practices including, graphic design, web site design, navigational design, usability and insightful input on the final design choice of Aetna.com.

Responsible for the design and production of print media including the YSM's, brochures, posters, mailers and major publications such as the recruiters guide and the admissions catalogue. Responsible for the development and maintenance YSM's web site.

Operated Docutech printers, poster printers on daily basisDesigned and produced numerous books, posters, brochures, and course packets including Yale Italian Poetry, Yale International Forum, Silliman College Handbook and Yale Model Congress Program Book.

Designed and produced 2D and 3D animation pieces and graphics for television commercials, training videos, demo tapes and informational pieces ranging from ten minutes to half hour programs. Responsible for designing print media, writing scripts and copy for commercials, press checks, client meetings, photo shoots, and in general, meeting clients' expectations.Edited and produced television commercials for many small local companies including; Nassua Furniture, Vinny's Garden Center and Greater Hartford Academy of the Arts.