Patrick Hart Email & Phone Number

Wallingford, CT, US

Hartford County, Connecticut, United States

Overall ownership and direction setting of the digital capabilities needed to enable customer self service. Work in collaboration with Operational leadership to drive an multi-channel Digital strategy advancing key digital journeys such as benefits and coverage, claims, profile & registration, chat etc. Additional responsibilities include issue management.

Hartford, Connecticut Area

• Lead digital delivery of Aetna International’s web and mobile portfolio, managing all aspects of a digital projects and programs such as planning, coordination, development, implementation including the financial.
• Participate and represent Aetna International in sales finals meetings highlighting and demonstrating Aetna International’s digital assets and capabilities.Provide insight and governance into prioritizing incoming.

Develop and maintain departments (Procurement) technology platforms: o Invoice imaging and intake processes. These include FTP, OCR and system integration (Kofax, DocSavi, Oracle, FileNet)o Customer Care Team’s call tracking system (QuickBase)o Intake request form for Procurement Services (QuickBase)o Employee Reimbursement and Expense (Concur)o Request.

Hartford, Connecticut Area

Developed and manage an operating model consisting of 16 direct reports that aligns to the growing business need of our Aetna customers delivering enterprise development support for Web Development, Content Management, Search, Banking, Real Estate, Treasury and Procurement systems (53 applications and websites)Planning and Forecasting ownership to maximize.

Hartford, Connecticut Area

Lead content management teams performing assessments for resource allocation and workloadImplemented content management best practices leveraging business and IT resourcesUtilizing the SDLC approach, developed a reusable framework for integration between application and content management solutions

Responsible for the development and maintenance of various web sites. Using the object oriented design and content management methodologies created a dynamic XML web application plus developed and designed Aetna's intranet, and Aetna's intranet web site template.Consult on practices including, graphic design, web site design, navigational design, usability.

Responsible for the design and production of print media including the YSM's, brochures, posters, mailers and major publications such as the recruiters guide and the admissions catalogue. Responsible for the development and maintenance YSM's web site.

Operated Docutech printers, poster printers on daily basisDesigned and produced numerous books, posters, brochures, and course packets including Yale Italian Poetry, Yale International Forum, Silliman College Handbook and Yale Model Congress Program Book.

Designed and produced 2D and 3D animation pieces and graphics for television commercials, training videos, demo tapes and informational pieces ranging from ten minutes to half hour programs. Responsible for designing print media, writing scripts and copy for commercials, press checks, client meetings, photo shoots, and in general, meeting clients'.