Two decades of experience that span the opportunity lifecycle in IT Services - service delivery, project management, and sales and solution design.First ten years at IBM as a Field Technician and then Field Manager, developing strong background in customer satisfaction and field operations. Moved into Project Management, eventually leading Project Office and Global PE for Top 3 U.S. bank.At nfrastructure, led Solution Engineering department as Director. Also was responsible for service delivery for PMO, Field Operations, and Technology Operations Center. In recent years at nfrastructure, led Operational Assessment and Design activities, assisting nfrastructure Operations with continuous improvement processes, and responding to customer scopes of services.Specialties: PMI certified since 2003.ITIL V3 Foundations certified.Depth of understanding of Project-based Financial Measurements.Sandler Sales training.
Listed skills include It Service Management, Pmo, Management, Vendor Management, and 24 others.