This turned out to be a transitional position in order for me to get new ownership completely up to speed with the intraworkings of the Company's operational methods and procedures. I was terminated in June 2019 in an effort to decrease expenses.

In February 2010, NaturMed was acquired by a Private Equity Firm. Upon acquisition I was promoted to Chief Operating Officer. Once in this position I oversaw workforce growth from 27 employees to 125 employees. This expansion was over every department. Net sales increased from $25MM annually to $86MM annually. Our Shipping and Receiving Department increased outgoing shipments from 15K monthly to 51K monthly. This increase in sales and shipments was done with a decrease in returns and refund requests. While in this position, the Company successfully implemented a more robust ERP system and an expansion of offered products provided by our shipping partners (UPS, FedEx and USPS). This was able to not only reduce cost but shorten delivery times and increasing customer satisfaction.

I was the Director of Operations for NaturMed, Inc, a marketing company with a focus on direct mail and internet marketing for the Institute for Vibrant Living brand of nutritional supplements. My primary focus is on our in-house contact center, IT and fulfillment operations. It was also my responsibility to oversee all major software implementations and I was the first review of all contracts.

In this position I was responsible for staffing, training and leadership of the Company's in house contact center. These positions were both inbound sales, outbound(calling) sales and Customer Service. I was responsible for the team's reaching and maintaining acceptable KPIs.

High volume mortgage company headquartered in Lancaster, CA

Managed a team of 14 sales representatives in the B2B telecommunications field