Patrick Hermoso Mcp Tssgb Email & Phone Number

Philippines

Philippines

• Administered and maintained network security and connectivity of all site devices including printers, security web cams, software and computers.
• Managed client to agent quality feedbacks to improve employee production quality on par with client’s needs
• Created a Masterfile (via excel) to contain all progress of all employees in a day to day basis.
• Created templates for employees to easily follow and report daily accomplishments
• Directed daily and weekly goals and plans to employees to ensure they are aware of the criteria that they need to meet
• Created daily, weekly and monthly production reports to gauge employee performances.

Philippines

• Manage Security Protocols and Employee access by PowerShell and active directory.
• High experience in system control of Human Resource Processes from Recruitment and Training to Separation using online form submissions until final approvals and acknowledgements converting the physical storage and.
• Work with software clients in tailor fitting the HR System for ease of use of our employees and HR personnel
• Plan and develop easy to export reports using Lawson coding and HTML5 web based applications
• Work with stakeholders and program/department owners to better cascade software updates and developments to their leaders and associates
• Create training modules and visual presentations for end users to follow easier step-by-step procedures in completing their daily tasks.

Philippines

• Microsoft Certified Professional: Managing Office 365 Identities and Services
• Developed skills in managing webhosting applications like cloudflare, wordpress, parallels control panel
• Enhanced troubleshooting with Microsoft exchange servers: 2003, 2007, 2010 and Office365
• Gained experience in using Power shell with Windows Server 2012
• Enhanced versatility in handling multiple customers and clients both on email, chats and calls
• Contributed in distributing articles for pioneering webhosting services for the team and for the company

Philippines

• Microsoft Certified Professional: Microsoft Technology Associate
• Developed skills in manual virus removal and registry cleanup
• Acquired knowledge in checking computer services for each windows operating system and analyzing them for troubleshooting software errors
• Gained experience in troubleshooting different make and model of printers on both wired and wireless connections
• Enhanced multi-tasking skills in handling multiple computer issues under time pressure

Philippines

• Microsoft Answer Desk (July 9 to December 12)o Developed skills in call handling and managing AHTo Acquired knowledge in supporting Windows operating systems in general, virus removal and networkingo Improved English.
• Ecolab Service Desk (December 16 to December 2013)o Active in updating KB articles for a faster and reliable support when encountering new issueso Submitted scrubbing tools for tickets created by agents in the account.