Patrick Higgins

Patrick Higgins Email and Phone Number

Operations Manager at Lowe's Companies, Inc. @ Lowe's Companies, Inc.
mooresville, north carolina, united states
Patrick Higgins's Location
Vermilion, Ohio, United States, United States
Patrick Higgins's Contact Details
About Patrick Higgins

Highly motivated and skilled leader who graciously handles and resolves challenging customer issues. Driven to consistently deliver exceptional customer support while delivering consistent financial results. Offers a comprehensive work background in customer services, as well as strong interpersonal, organizational and computer skills. 14 year Managerial Background Goal Oriented  Team Player Proven Leader

Patrick Higgins's Current Company Details
Lowe's Companies, Inc.

Lowe'S Companies, Inc.

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Operations Manager at Lowe's Companies, Inc.
mooresville, north carolina, united states
Website:
lowes.com
Employees:
109535
Patrick Higgins Work Experience Details
  • Lowe'S Companies, Inc.
    Operations Manager
    Lowe'S Companies, Inc. Jul 2019 - Present
    Avon, Oh
    My role in the store includes sales leadership, hiring and training, HR support, labor deployment and optimization, people management, P&L management, product processing management, asset protection management, delivery coordination, and cash control management. Volume sales ranged of $40 million annually. Improved overall customer engagement scores by 400 basis points YOY, including a 600 basis point improvement in customer engagement scores at the front registers. Exceeded… Show more My role in the store includes sales leadership, hiring and training, HR support, labor deployment and optimization, people management, P&L management, product processing management, asset protection management, delivery coordination, and cash control management. Volume sales ranged of $40 million annually. Improved overall customer engagement scores by 400 basis points YOY, including a 600 basis point improvement in customer engagement scores at the front registers. Exceeded revenue and profitability targets every quarter despite major encroachment of competition in a growing area.  Improved overall shrink performance YOY by 100 basis points with an increased focus on internal causes. Took an active role in the selling model that Lowe’s is rolling out to all stores based on my experience in other companies with similar models. Show less
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  • Gordon Food Service
    Assistant Manager
    Gordon Food Service Dec 2018 - Jul 2019
    Strongsville, Oh
    My role in the store includes driving sales engagement, hiring and training, labor deployment and optimization, people management, P&L management, customer service training, regulation and compliance management, and cash control management.Volume sales ranged of $10 million annually.Improved overall customer engagement scores by about 100 basis points through improved partnerships with local restaurants in the Strongsville, North Royalton, and Berea areas.Already mentored an… Show more My role in the store includes driving sales engagement, hiring and training, labor deployment and optimization, people management, P&L management, customer service training, regulation and compliance management, and cash control management.Volume sales ranged of $10 million annually.Improved overall customer engagement scores by about 100 basis points through improved partnerships with local restaurants in the Strongsville, North Royalton, and Berea areas.Already mentored an associate who has been promoted to a Lead role in a key location. Show less
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  • Walmart
    Co Manager
    Walmart Nov 2016 - Apr 2018
    Lorain, Oh
    My role in the store includes driving sales engagement, hiring and training, labor deployment and optimization, people management, P&L management, customer service training, regulation and compliance management, and cash control management.Volume sales ranged of $81 million annually.Currently managing 230 employees throughout multiple facets of the business, including grocery, hardlines, apparel, online pickup, and fresh sales.Responsible for the overall monthly P&L… Show more My role in the store includes driving sales engagement, hiring and training, labor deployment and optimization, people management, P&L management, customer service training, regulation and compliance management, and cash control management.Volume sales ranged of $81 million annually.Currently managing 230 employees throughout multiple facets of the business, including grocery, hardlines, apparel, online pickup, and fresh sales.Responsible for the overall monthly P&L statement for fresh operations, and consistently delivered above goal profit margins through cost control management.Store performance has continued to improve through my tenure – resulting in the store being consistently ranked in the top 5 in the 84 store region.Consistently delivering double digit comps in every area of the fresh (deli, bakery, meat, and produce) and grocery business. Improving overall customer engagement scores by about 300 basis points.Improving overall employee engagement score from 59% in previously fiscal year to 80% currently, which is among the company leaders.Mentored 3 diverse associates who went on to join the Wal-Mart Assistant Manager program Show less
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  • Best Buy
    Operations Manager
    Best Buy Jul 2002 - May 2016
    North Olmsted, Oh
    My role in the store includes hiring and training, HR support, labor deployment and optimization, people management, P&L management, product processing management, asset protection management, and cash control management.Consistently delivered financial results around shrink prevention and overall inventory accuracy.Operations Retail Leadership Council - I took on a role of corporate support for the entire company. My roles included supporting building training materials for the… Show more My role in the store includes hiring and training, HR support, labor deployment and optimization, people management, P&L management, product processing management, asset protection management, and cash control management.Consistently delivered financial results around shrink prevention and overall inventory accuracy.Operations Retail Leadership Council - I took on a role of corporate support for the entire company. My roles included supporting building training materials for the entire retail brand.Corporate Training Planner - helped develop training program called CALM which was finding solutions for customers at customer service counterEntertainment Council - to increase sales in movies, DVDs, and games at Best BuySpecialty Coach of Operations in my district where I train new managers and support both the district and territory.My team was one of the only stores in the entire Best Buy chain to receive the “Renew Blue Certification” for both 2014 and 2015 for achieving customer, employee, and financial excellence.Promoted to Operations Manager in 2006 after working my way up through the company, starting from the ground floor. I had a goal of being a manager when I was hired as a cashier and achieved it within 4 years, by working hard and diligently.Volume sales ranged from $25 to $28 million annual sales; $2 million worth of product inventory in store; 100 plus employees under management authority.Received recognition for most scorecard metrics above top 25% of the company in most every metric category that exists at Best Buy.Led store to receive top 10% in Best Buy for Employee Satisfaction Index metric.Received recognition for being in the Top 20% of company with low employee turnover.Net Promoter Scores in customer satisfaction improved in overall store, in store pickup, and Geek Squad services. Hired and trained 20 or more employees who have gone to be supervisors and/or managers within the organization. Show less
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Patrick Higgins Skills

Project Planning Retail Sales Operations Inventory Management Training Loss Prevention Merchandising Store Management P&l Management Management Customer Service Microsoft Office Driving Results Team Building Employee Learning And Development Customer Satisfaction Leadership

Patrick Higgins Education Details

Frequently Asked Questions about Patrick Higgins

What company does Patrick Higgins work for?

Patrick Higgins works for Lowe's Companies, Inc.

What is Patrick Higgins's role at the current company?

Patrick Higgins's current role is Operations Manager at Lowe's Companies, Inc..

What is Patrick Higgins's email address?

Patrick Higgins's email address is pa****@****ods.com

What is Patrick Higgins's direct phone number?

Patrick Higgins's direct phone number is +44 870 142*****

What schools did Patrick Higgins attend?

Patrick Higgins attended Lorain County Community College.

What skills is Patrick Higgins known for?

Patrick Higgins has skills like Project Planning, Retail, Sales Operations, Inventory Management, Training, Loss Prevention, Merchandising, Store Management, P&l Management, Management, Customer Service, Microsoft Office.

Who are Patrick Higgins's colleagues?

Patrick Higgins's colleagues are Brittney Schmuhl, Dodie Durocher, Nicholas Dove, Michael Treglazoff, Ethan Jewell, Timothy Howington, Jeri Damrell.

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