Patrick Holmes Email & Phone Number

Bend, Or, Us

• Operations Management: Oversee daily operations for smooth service; coordinate kitchen and server teams.• Staff Management: Recruit, train, and supervise staff; manage scheduling and performance evaluations.• Customer Service: Maintain high customer satisfaction; address complaints and resolve issues.• Financial Management: Prepare budgets, control costs, and optimize spending.

• Conducted thorough analysis to determine accurate home values, providing essential support to the valuation process.• Developed comprehensive appraisal reports for home buyers, mortgage lenders, and realtors.• Efficiently assessed and analyzed property information from multiple sources including MLS and Tax Records.• Demonstrated exceptional organizational skills by prioritizing tasks, meeting deadlines, and optimizing productivity.

Bend, Oregon, United States

• Spearheaded the development and implementation of a highly effective go-to-market plan for the Small to Medium Business Sector• Successfully upsold products and services, generating over $100k in revenue from the SMB segment.• Streamlined client onboarding by refining training documents and processes.• Fostered strong cross-departmental partnerships to ensure seamless customer success.• Leveraged SaaS platforms, Salesforce, and website implementation tools to drive positive outcomes.• Achieved exceptional customer retention rate of under 20% over a 12-month period through a proactive and customer-central approach.

Aha

• Earned rapid promotion to upper-level support within 6 months, surpassing key performance indicators and receiving two achievement awards. • Pioneered the establishment of an organizational channel, enhancing customer satisfaction and boosting productivity. • Selected for the highly competitive Manager in Training program within 12 months.

Redmond Oregon

• Invoicing• processing payments• reconciling accounts• contacting customers for payment reminders.• negotiating payment arrangements• providing customer service

Redmond Oregon

• Proactively implemented strategies that significantly reduced customer churn.• Orchestrated impactful sales and service mentality training, leading to successful upselling of products. • Achieved recognition as a top-performant supervisor, ranking in the top 5% nationally through performance based coaching.

Liberal Arts And Sciences/Liberal Studies

General Studies Degree, Aas