Patrick Holmes Email & Phone Number

Atlanta, Georgia, United States

• Determine daily data operations priorities.
• Ensured Data Ops team members adherence to SLA requirements.
• Assist in developing team best practices.
• Liaison for customers, professional services, and support requests
• Managed requirements gathering, estimation, gaining customer approval, execution, testing and delivery of professional services requests.
• Managed deployment of data integration and custom reports to the production environments.

Atlanta Metropolitan Area

• Troubleshoot Web Service Calls using Cast Iron WebSphere and Soap UI
• Performed integration deployments to Production Environments using SQL Scripts, DTS Config Packages, and IBM’s Cast Iron WebSphere
• Created new folder paths, directories, and updates existing folders based off the Integration’s Code and Architecture Document
• Created and modify complex SQL queries to produce desired field calculations within client integrationsMade updates to Cast Iron Orchestrations to fix errors within integrations
• Created SQL Agent Jobs for Data Extracts, AP and AR Exports, Sales Data Imports, and Vendor Imports
• Analyzed our internal processes such as Production Deployments and Database Tuning to figure out how to optimize these processes

Atlanta Metropolitan Area

• Triaged client requests based on urgency, priority, and complexity on an everyday basis.
• Resolved severity 1 and 2 issues within 48 hours of receiving these requests.
• Use Microsoft SQL Server to create custom SQL scripts to update or modify our client's databases.
• Create complex queries run on our client’s database, to help identify and mitigate issues that are located on the front end of application.
• Trained our clients on our applications ETL Tool, System Administrator functionalities, Portfolio Module, and Projects Module.
• Mentored Client Service Team Members and help train new team members.

Greater Atlanta Area

• Managed several internet based application development projects to support the activities of the Information Resource Management Office (IRMO) Bio-Terrorism Workgroup, the National Center for Infectious Diseases.
• Provided software engineering services for several database driven web applications using the following development environment:.Net, IIS, SQL Server, ASP.net and COM+, C#, Visual Basic, VBScript, JavaScript, HTML.

Greater Atlanta Area

• Managed a Web development team and external resources to simultaneously develop, implement, and maintain multiple websites for the tradeshow industry.
• Coordinated all technical aspects of development on client projects.
• Designed and developed the projects’ code and databases using ASP and COM+, VBScript, Client-side JavaScript, IIS and MTS, and SQL Server.
• Integrated and implemented custom modules.
• Resolved implementation problems.

Greater Atlanta Area

• Analyzed clients’ business and strategic goals for internet services.
• Led a systems development team consisting of subject matter experts and developers to identify and analyze the system requirements for an enterprise-wide client/server system that integrated the client’s business.
• Achieved goal of designing and developing a SQL Server database that could consolidate over 100 individual systems that were designed to handle complex and customized executive level benefits plans.
• Designed and developed multiple front-end systems using Visual Basic.

Greater Atlanta Area

• Designed and developed client/server systems used for the administration of executive benefits plans and other Executive Benefits Division (EBD) business functions.
• Administered multiple databases on different platforms.
• Maintained hardware and applications used by EBD. Performed help desk function for all EBD employees.

Syracuse, New York Area

• Planned and organized logistical support for a Light Infantry Company.
• Planned and organized training activities for an infantry platoon.
• Led motivated, and directed personnel to achieve goals and objectives.
• Coordinated the movement of personnel, equipment, and materials on multiple assignments.

Oswego, NY

• Supervised team members and provided technical guidance to accomplish team duties.

Liverpool, NY

• Provide first aid and medical triage duties for a combat field hospital.
• Assisted in the erection and tear down of a mobile hospital.

Master Of Science - Ms, Computer Information Systems

Master Of Business Administration - Mba, Decision Sciences

Bachelor Of Arts - Ba, Economics