Patrick Hoover Email & Phone Number

Denver, Colorado, United States

Longmont, Co

Responsible for customer and contract management of one of the largest 911 Services accounts, as well as upcoming Next Generation 911 implementations. Managed a multi-region License to Service migration, moving over 30 million telephone customers to West managed systems. Acting as a single point of contact for customer issues and communication, while acting as a customer contract subject matter expert. 24/7 on-call customer support and Incident Management for both immediate customer accounts as well as companywide. Additionally, preparing account billing, and working with Finance to resolve any discrepancies or disputes.

Longmont, Co

Managing the implementation of various configurations of computer premise equipment for Public Safety Answering Points, working both directly with end-customers as well as channel partners. Responsible for scheduling the order and staging of purchased systems, arranging delivery, and scheduling onsite resources for consultation, training and installation. Additionally responsible for maintaining project deliverables within project scope and budget, reporting and tracking Project Cost Overruns and acquiring Final Acceptance for revenue recognition. Utilizing Oracle to track and report on multiple projects to both Finance and Executive team, and works with Proposals, Engineering and Product Management on project deliverables. Averaging ten to fifteen projects running simultaneously at different stages of completion, with contract values from $10,000 to $800,000.

Managing multiple million dollar telecom accounts, ensuring completion of existing contract deliverables as well as new revenue opportunities. Working with customer accounts to identify needs and opportunities, and in turn working with Product Development, Tech Ops, and the executive level to develop strategies to meet those needs and implement whenever possible. Acting as a single point of contact for customer issues and communication, while also acting as a subject matter expert in regards to customer contracts and agreements. 24/7 on-call customer support and Incident Management for both immediate customer accounts as well as companywide. Additionally, preparing account billing, and working with Finance to resolve any discrepancies or disputes.

Longmont, Colorado

Project managed numerous account deliverables for major market tier one telecommunications provider. Created multiple project tracking matrixes to organize ongoing requests, as well as implemented on-line ticketing system for both customer and internal requests. Acted as Subject Matter Expert for database operating systems. Lead for troubleshooting 9-1-1 Wireless deployment issues, and engaging cross-department resources for resolution.

Longmont, Colorado

Project managed the deployment of thousands of cell sites to public safety answering points across the nation for a major market tier one telecommunications provider. Acted as single point of contact for customer requests and troubleshooting support. Managed resources for deployments cross-department as well as though external companies. Prepared account billing for completed projects.

Longmont, Colorado

Managed multiple data integrity and analysis projects for specific account holders. Acted as Subject Matter Expert for database operating systems as well as department processes and procedures. Created and documented numerous procedures to improve department efficiency. Conducted reconciliation of data between customer and host databases. Assisted in training and coaching of Data Integrity Analysts.

Longmont, Colorado

Managed state specific customer accounts and data for a major market tier one telecommunications provider. Performed daily data analysis projects and tasks, working directly with public safety answering points, as well as numerous competitive telecommunications service providers.