Sendi Houdyshell Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Executive AssistantExecutive assistant serving the President of the 300 person Seattle division of Comtech Safety & Security Group (formerly TeleCommunication Systems, Inc.). As the sole executive assistant in the branch office, performed multiple roles including office manager, building liaison, and regulatory compliance assistant.Executive Assistant• Manage meetings and conferences, including calendar and conference room scheduling, special events, and catering needs. • Support multiple executives in our purchase order, expense reporting, and time keeping systems. • Organize office events for birthdays, holidays, and employee raffle incentives.• Maintain content for the Seattle division's SharePoint home page, keeping it up to date, relevant, organized, and engaging for employees and partners.Office Management• Manage office space allocation to support efficient and equitable usage of space with a focus on ergonomic, productive work spaces. • Manage and track office maintenance and repairs. This included the planning and management of a one-time capital project to do a light remodel of the Seattle office including replacement of carpets, furniture, paint, cabinets, workout room. Regulatory• Compile and manage compliance data in support of high-profile regulatory filings. • Manage training tool used for creation and distribution of employee regulatory training, surveys, and other quality certifications.

Assist Escrow Agents in organizing, updating, and setup of files. Compose email and letters to send out, schedule signing appointments, pay utilities, and disperse funds upon closing. Order title reports, estimated and file utilities, and payoff demands from creditors

Answer phones, receive packages, create notices, assist residents, and provide security. Also maintain the calendar for the Conference Room, Owners Lounge, Move Ins and Move Outs.• Updated office forms including Resident Information Sheet, Move In/Out Sheet and Resident Roster.• Contacted all the unit owners to update their information receiving replies from 70% of the owners improving on the last update request by 50%.

Assisted the V.P. of Field Services and Fulcrum project managers, including project, people, and equipment tracking, detailed status reporting for customers, meeting preparation, creating and managing project documentation and flowcharts, and implementing process improvements. Supported cell phone procurement, management, set-up, and replacement for the entire company.• Driver in the Internal Process Improvement Team providing analysis, design, and implementation of key process improvement projects, including creating company standards for document and network directories and building the document repository for company templates and project documents.• Implemented the company’s own equipment tracking software to manage equipment needs for 50-75 field personnel around the country. Tracking included onboarding new employees and project initiation, collecting equipment upon completion of projects, and managing replacement needs.• Tracked and reported site completion status daily for field service projects ranging in size from 200 to 2,000 sites.• Audited cell phone expenses, identifying and enacted changes that saved the company $2,500 each month in excess charges and included negotiating plan discounts with the vendors to save an additional 6%.

Started as the Receptionist and Office Assistant with duties ranged from answering phones to assisting the accounting department. In 2006 I was promoted to Project Manager where my duties ranged from management of the Eddie Bauer and Dream Dinners accounts to acting as the assistant Project Manager for the Nordstrom account.• Developed a system using Excel to print all documents needed for stock items that enabled the orders to be fulfilled 50% faster and reduced the billing cycle by five to seven days.• Provided ongoing technical support to troubleshoot issues with the company’s phone system, computers, copiers and servers.• Entered data into QuickBooks for Accounting.

Provided administrative assistance for the President, his associate, and front office assistance to five attorneys sharing the office space.• Updated all of the standard legal forms with the new format requirements from the court systems.• Tracked costs for any duties preformed for the attorney‘s that shared the building for billing purposes.

I started as a Cafe Worker and Bookseller. Worked as the Customer Orders Coordinator for 2 years where I took the average wait time for a special order from 2 1/2 months to 3 weeks and shorted the waiting list from a 3 page printout to 1 page all within the first three months of holding the position.After transferring to Seattle in April of 1998, I was promoted to the Cafe Manager position.