Patrick Huggins Email & Phone Number

Elizabethtown, Ky, Us

Elizabethtown, Kentucky, United States

-Maintain and enhance customer relationships through quotation, order entry, order tracking, and delivery schedules.-Utilize different software platforms, as well as offer software solutions for drives and softstart applications. -Initiate and negotiate pricing contracts and special purchase opportunities.-Correspond with manufacturers and manufacturers representatives regarding technical applications, warranty support, job entry changes.-Responsible for maintaining contact with the outside sales force, while working together to serve our customer base.-Continuously reach out and calloborate on design-build projects as well as specified job take-offs via blueprints.-Configure gear packages, lighting layouts and product recommendations. -Work closely with Utility operatives within the state concerning specifications of metered applications as well as being a point of contact and avenue for material.

Radcliff, Kentucky, United States

-Evaluated and repaired any issues that may arise throughout the network.-Implemented new strategies and introduced new applications (some of which were internally constructed) to assist in making things more productive and efficient.-Provided 24/7 support to external sales who may have problems connecting to VPN or general troubleshooting problems.-Exchange Administrator and Domain Admin.-Maintained information for E-commerce solutions, which included product additions and pricing updates.-Maintained and updated company's Website whenever needed.-Responsible for the all maintenance renewals and service contracts.-Responsible for purchasing equipment when needed.-Reduced the time in which processing the End of Month reports function. Decreased time by 78%.-Maintained backup solution and tapes.-Well versed in Windows 2003 Server, Windows 2008 Server, Micrsoft Office, and Sharepoint platforms.-Assisted Outside Sales force by maintaining customer relationships and assisting them with quotation of materials.-Utilized online and E-commerce platforms to assist customers in decreasing their workload in quote and order management. -Increased order entry and repeat business by implementing ERP pricing structures that were never utilized previously.

-Providing consulting advice to businesses around Hardin County regarding networking solution and process automation.-Provide on-site service in regards to implementation, training, or repair.-Responsible for purchasing and installation of products customers purchase.-Responsible for hardware maintenance, server builds, pc builds and router configurations based upon the needs of our clients. -Provide technical services to internal personnel as well.

-Provided (Tier 2) End user support regarding VPN connection problems, SSH account problems, and remote user's computer related issues.-Monitored network which served nearly 400+ internal employees.-Assisted in backup managment and offsite tape delivery for storage.-Monitored external websites in which we processed payments from.-Domain Admin/Exchange Admin.-Available for 24/7 support for entire Company and Network Operations Staff.-Responsible for sending out notifications regarding outages or network faults.-Trained incoming Help Desk employees who worked on a Tier 1 level.-Responsible for installing software and configuring minor hardware during software deployments.-Platforms utilized throughout the duration of my employment included, Windows 2003 Standard, Web, and Enterprise. Windows XP, 2000 and NT

-Provided Customer service to the entire Insight Communications "High Speed Internet" customer base.-Evaluated general PC connectivity issues - Operating systems ranging from Windows 98, 98SE, ME, 2000, and XP.-Instructed customers verbally or through typed chat sessions on how they could approach correcting their issues.-Used down time to construct training reference sheets for new employees as well as a one-on-one temporary trainer.