Patrick Irwin Email & Phone Number

Hamilton, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Responsible for helping generate software and services revenue• Work extensively with enterprise clients across multiple industries to facilitate discovery sessions, drive requirement gathering and translate business needs into successful implementations• Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend solutions that optimize value for both the customer and the firm• Coordinate with internal sales and service resources to align solution design with customer business requirements• Preparing and delivering customer presentations articulately and confidently• Accountable for authorizing delivery of Statements of Work (SOWs) and other service proposals while working with sales on best practices, delivery success stories, and services estimations• Conduct careful and timely reviews of all service quotes • Prepare pre-sales project plans and supporting documentation such as scopes of work and preliminary project schedules• Facilitate project hand-off meetings between sales and professional services• Assist in reviewing and responding to tender documents, pre-qualification questionnaires, and Requests for Proposals (RFQs, RFPs, RFIs)• Provide ongoing feedback on the process improvement of the review, preparation and confirmation of service estimates

Toronto, Ontario, Canada

● Own ongoing relationship with customers to increase adoption and ensure retention● Work to establish a trusted advisor relationship and drive continued value● Work with customers to determine critical goals and KPIs● Evaluate and identify opportunities to drive process and system improvements● Advocate customer needs and issues cross-departmentally within the organization● Partner with Services and Account Management teams to increase footprint and future value through adoption and satisfaction● Track client metrics and maintain health scorecards with clear action plans● Drive internal technical training initiatives for Customer Success team

Toronto, On

● Lead projects as a project manager and implementation consultant● Prepare project documentation (i.e. Project plan, Milestone acceptance, Change Order, Solution sign off)● Manage project progress, service hours, and details within SalesForce● Conduct System Administrator training, Platform training, and Application Training● Lead design workshops to identify client needs and develop a solution● Perform configuration changes and application setup to meet client requirements● Provide client support and guidance throughout implementation and Go Live● Manage a large number of projects and activities in parallel● Providing guidance, assistance and mentoring to colleagues in a team environment

Toronto, On

● Lead implementations as a project manager and a technical resource● Perform workflow analysis to identify business and resource requirements● Install software solutions in multi-server environments● Configure software to customize solution for specific client needs● Prepare project documentation (i.e. Statement of work, Project plan, Project acceptance, Close out documentation, Training material)● Perform user acceptance testing● Produce technical documentation (i.e. Network Diagram, Patching Procedure)● Conduct System Administrator and End User training● Provide client support throughout implementation and Go Live● Work as an on-site Consultant for enterprise solution client

Ottawa, Ontario, Canada

● Provide support for MED2020 software, Crystal Reports, and SQL server● Functioned as SME and worked as QA during product development and Beta testing pilot● Configure software solutions to specifically and efficiently meet client needs● Perform database updates, server installations, and coordinate implementations● Develop training material and prepare client database for training● Conduct training for end users and system administrators● Work on project teams as an implementation coordinator and subject matter expert● Perform webinars and demonstrations

Bachelor'S Degree, Science, General

Health Information Management