Patrick John Pablo Email & Phone Number

Quezon City

Makati

- Monitor Team Performance by way of goal planning, process adherence, daily reviews and review of KPI’s• Establish team goals and conduct performance appraisals.• Complete reports/ Data analysis, action planning and execute business plans• Attain all efficiency metrics of the program as defined by the SOW• Attain all quality metrics as determined by SOW• Develop consultants by using tactical coaching/ feedback and providing ongoing training• Schedule and conduct team meetings and provide constant communication on product and policy updates• Create and support programs that encourage employee engagement• Communicate with management on potential attrition• Partner with HR in Disciplinary issues with consultants including and up to termination recommendations• Ensure ongoing training and knowledge support to front line staff to continually improve performance of the program• Support Team managers and consultants by providing back- up floor assistance to answer questions• Take top level customer escalations to provide product, administrative, and technical issue resolution