Patrick John Pablo Email & Phone Number

Seattle, Washington, United States

I manage the daily operations of Ammex and eCommerce Customer Service teams. I work cross-functionally, collaborating with other departments to continuously improve the customer experience. Together with other leaders, I develop and implement strategic plans to enhance the team's performance.My role involves identifying opportunities for process and system.

I oversaw the daily operations of the customer service department and handled a wide range of additional responsibilities. One of my key tasks was to develop and implement customer service strategies and policies, aligning them with the company's overall objectives. I regularly conducted performance evaluations for the customer service team, providing.

I managed the eCommerce team, which was tasked with meeting or exceeding account health and seller metrics in various marketplaces, including eBay, Amazon, Walmart, and Zoomget.com. I actively worked with the team to optimize performance and achieve outstanding results. Additionally, I collaborated closely with 3P logistics, carriers, and warehouse.

Manila

I was responsible for overseeing the daily operations of the Supply Chain team. This team offered comprehensive end-to-end supply chain solutions, encompassing Inventory management, Order management, Vendor routing compliance, and Customer support. I took charge of managing 70 full-time employees, which included 4 Operations supervisors. As part of my.

Pasig

I led a team that catered to a US Telco, specializing in providing inbound and outbound customer service, billing, sales, and retentions. As the team leader, I provided daily direction and effective communication to ensure that customer service calls were answered promptly, efficiently, and with in-depth knowledge. I actively contributed by suggesting.

Pasig

As an Inbound Sales Team Supervisor for a major US cable company, I motivated and supervised a team of 16 agents. My responsibilities included becoming an expert and educating team members on company products, promotions, and competitive offerings. I monitored agents using pre-recorded call monitoring systems and side-by-side live monitoring to ensure they.

Taguig, National Capital Region, Philippines

I handled customer escalations and ensured timely and effective resolutions, with a primary focus on maintaining high customer satisfaction levels. I collaborated with the Vendor Manager to develop strategies aimed at issue resolution and reducing site repeat rate. Additionally, I worked closely with other Manila sites, fostering strong communication and.

Taguig, National Capital Region, Philippines

In my capacity as a Senior Team Manager, I oversaw team performance, handled customer escalations, collaborated with HR on disciplinary issues, provided training and support to staff, and assisted team managers and consultants. My role was crucial in maintaining program efficiency and ensuring customer satisfaction.

Taguig, National Capital Region, Philippines

I was responsible for various key tasks. I monitored team performance through activities like goal planning, process adherence, daily reviews, and monitored KPIs. Additionally, I handled high-level customer escalations, addressed product, administrative, and technical issues to ensure satisfactory resolutions. In collaboration with HR, I managed.