Patrick Johnson Email & Phone Number

Montgomery, Alabama

Montgomery, Alabama Area

•Responsible for the day-to-day operations and maintenance of the corporate network infrastructure which includes onsite administration and support, installation of internal/external security applications and maintaining LAN/WAN firewall•Analyzed and troubleshot network related issues which includes network connection problems, resolving IP address related issues and network based configuration issues•Configured and managed over 70+ IPsec point to point VPN tunnels and VPN client remote access from corporate office to managed healthcare facilities and pharmacies •Installed, maintained and configured network equipment including Cisco switches and Fortinet Firewall Security routers at corporate and remote locations•Managed and administered virtual machines and servers within VMware vSphere environment•Managed user accounts and group policies in Active Directory within Windows Server 2012•Provided tier 1/tier 2 helpdesk support to over 60 pharmaceutical companies nationwide using Solarwinds Help Desk System•Assisted in coordinating special IT projects which includes setup and implementation of backup and replication solution via Veeam, new in-house VOIP telephone system cutover and installation and rollout of Active Directory at all company managed locations

Montgomery, Alabama Area

•Troubleshot and applied technical and analytical skills to solve campus technological and network related issues•Installed, upgraded, and maintained campus networked hardware including computer systems, scanners, printers, network switches, and access points•Provided help desk support via ticketing system, phone, and email requests to ensure an effective resolution of any end user issues•Installed, configured, and deployed Windows 8 and Windows 7 Professional operating systems on faculty and staff desktop and laptop computers •Created and managed Active Directory and email accounts for over 7,000 enrolled students at Alabama State University; Assisted and trained students in using Google Education Applications within their Gmail accounts•Provided technical support to students, faculty, and staff with any computer software and hardware issues; Assisted faculty and staff with configuration and troubleshooting of university issued mobile devices•Managed and maintained several dormitory and department computer labs at Alabama State University; Assigned daily projects and objectives by IT staff