• Configured custom applications within multiple ServiceNow instances using form configuration, scripting, and App Engine Studio• Managed a team to develop a Hospital Appointments Scheduling App utilizing Service Catalog and JavaScript• Demonstrated proficiency in ServiceNow platform through interactive reskilling program• Conceptualized and implemented solutions to enhance user experience and streamline processes

As a Clinical Applications Analyst with expertise in Epic EHR and other clinical applications, I am dedicated to supporting patient care across multiple hospital departments and clinics. With a focus on analysis, troubleshooting, and resolution of incident requests, I frequently collaborate with vendors to ensure swift issue resolution. My responsibilities extend to providing application support, maintenance, and end-user training, ensuring that clinical software remains current and relevant to the hospital's needs.I excel in managing access controls, monitoring related software and devices for upgrades and enhancements, and participating as the lead Clinical Analyst/SME on application enhancements, upgrades, and new implementations. My experience includes software selection, project planning, analysis, testing, documentation, and implementation support, contributing to the seamless integration of new technologies into existing workflows.With 6 plus years of Epic end-user support ,Training ,Project Implementation &Team Leadership experience, I possess the ability to troubleshoot, support applications, and work closely with vendors for issue resolution. Additionally, I am well-versed in Epic certifications such as Inpatient, ASAP, Beaker, OpTime/Anesthesia, and Ambulatory, along with familiarity in HL7 integrations and other clinical applications like Meditech , Allscripts , G.E , Cerner and OnBase.I am passionate about leveraging technology to enhance patient care and am committed to continuous learning and professional development in the field of healthcare informatics. I thrive in collaborative environments and am eager to contribute my expertise to drive innovation and improve clinical outcomes.Let's connect to explore how my skills and experience can benefit your organization.