Patrick Kalala, Mba Email & Phone Number

Columbus, Ohio

• Oversee a team of 28 employees
• Develop procedural manuals for internal operational use
• Implement highest safety standards.
• Coordinate meetings to plan for major events
• Contribute in the development of a software system that will be implemented company wide
• Maintain a high service level to our clients while operating in a dynamic environment impacted by weather, air traffic control, or mechanical issues with aircrafts

Columbus, Ohio Area

• Oversee a team of 18 employees
• Develop procedural manuals for operational use
• Coordinate meetings to plan for major events
• Contribute in the development of a software system that will be implemented company wide
• Maintain a high service level to our clients while operating in a dynamic environment impacted by weather, air traffic control, or mechanical issues with aircrafts

Columbus, Ohio Area

• Provide administrative, logistical, operational and strategic direction to various shift and key account teams in support of ITPS Management.
• Ensure department strategic requirements are implemented as directed by the ITPS Management.
• Oversee the on duty shift team ensuring that customer trips are planned according to current requirements.
• Prioritizes duty shift teams workload and allocates job tasks to other team members accordingly.
• Makes decision during out of normal office hours and effectively deal with more challenging and problematic departmental situations involving customer trips.
• Primary resource for customers and employees in answering complex questions affecting customers’ trips, and provide pertinent information to improve customers’ experience.

Columbus, Ohio Area

• Oversee and perform complex trip planning and flight planning for business aviation.
• Prepare alternate plan and contingent itineraries for customer approval and selection.
• Initiate and maintain electronic flight folders for operational trips, including posting of itinerary, requesting all applicable diplomatic clearances, ground handling, fuel, crew transportation, and other services as.
• Assist customers in planning itineraries based on knowledge of diplomatic requirements, airport restrictions, fuel availability, range of aircraft, and current political situations.
• Research and reference files for service agencies/vendors, fuel, and diplomatic clearance agencies and update databases as necessary.
• Ensure strategic accounts profiles and preferences are identified and managed. Maintain constant communication with the principals of assigned strategic accounts by disseminating and documenting client preferences.

Columbus, Ohio Area

• Ground Logistics for Private Aviation:
• Coordinate booking of ground transportation for high level clientele, both chauffeured and rentals vehicle.
• Develop and maintain working relationships with all vendors and negotiated the best possible deals resulting in cost saving to the customers.

Master Of Business Administration - Mba, Business Administration And Management, General

B.S., Financial Management, Magna Cum Laude