Patrick Kalala, Mba Email & Phone Number

Columbus, Ohio

Oversee a team of 28 employees • Develop procedural manuals for internal operational use• Implement highest safety standards.• Coordinate meetings to plan for major events • Contribute in the development of a software system that will be implemented company wide• Maintain a high service level to our clients while operating in a dynamic environment impacted by weather, air traffic control, or mechanical issues with aircrafts• Build and maintain great relationship with vendors as well as domestic and foreign governmental

Columbus, Ohio Area

• Oversee a team of 18 employees • Develop procedural manuals for operational use• Coordinate meetings to plan for major events • Contribute in the development of a software system that will be implemented company wide• Maintain a high service level to our clients while operating in a dynamic environment impacted by weather, air traffic control, or mechanical issues with aircrafts

Columbus, Ohio Area

•Provide administrative, logistical, operational and strategic direction to various shift and key account teams in support of ITPS Management. •Ensure department strategic requirements are implemented as directed by the ITPS Management. •Oversee the on duty shift team ensuring that customer trips are planned according to current requirements. •Prioritizes duty shift teams workload and allocates job tasks to other team members accordingly.•Makes decision during out of normal office hours and effectively deal with more challenging and problematic departmental situations involving customer trips. •Primary resource for customers and employees in answering complex questions affecting customers’ trips, and provide pertinent information to improve customers’ experience.•Ensure compliance of company and regulatory requirements.•Performs trip planning for business aviation and maintain trip records for operational trips. This includes the posting of itineraries, requesting all applicable clearances, ground handling, fuel, crew transportation and other services as requested by the customer via the Trip Planning System (TPS)•Verify through a quality control process that planned trips meet applicable FAA and international rules and regulations.•Oversee the trip planning process ensuring that customer trips are planned according to current requirements.•Determine needs and recommend new approaches for better servicing customers and improving departmental efficiency.

Columbus, Ohio Area

•Oversee and perform complex trip planning and flight planning for business aviation.•Prepare alternate plan and contingent itineraries for customer approval and selection.•Initiate and maintain electronic flight folders for operational trips, including posting of itinerary, requesting all applicable diplomatic clearances, ground handling, fuel, crew transportation, and other services as required through the computer Trip Planning System.•Assist customers in planning itineraries based on knowledge of diplomatic requirements, airport restrictions, fuel availability, range of aircraft, and current political situations.•Research and reference files for service agencies/vendors, fuel, and diplomatic clearance agencies and update databases as necessary.•Ensure strategic accounts profiles and preferences are identified and managed. Maintain constant communication with the principals of assigned strategic accounts by disseminating and documenting client preferences.•Provide information about the trip planning service to new and existing customers as required.

Columbus, Ohio Area

Ground Logistics for Private Aviation:•Coordinate booking of ground transportation for high level clientele, both chauffeured and rentals vehicle.•Develop and maintain working relationships with all vendors and negotiated the best possible deals resulting in cost saving to the customers.

Master Of Business Administration - Mba, Business Administration And Management, General

B.S., Financial Management, Magna Cum Laude