I am an insightful, quality-focused professional with leadership experience enhancing IT operations and aligning end-user needs with long-term resolutions. I possess expertise in technical support, process oversight, project coordination, and superior customer service delivery. As a customer-focused leader, I am skilled in strategically planning and executing IT projects in line with performance metrics, customer expectations, and a process improvement orientation. I excel in demanding, client-driven, and collaborative environments. My background will provide your company with a self-motivated professional who is capable of developing rapport and trust with internal and external stakeholders.I possess a comprehensive background in developing, implementing, and supporting technical systems to deliver reliable IT solutions. Additionally, I am adept at sustaining productive, efficient, and effective work operations. My cross-industry experience also helps to equip me to be strong in problem-solving, managerial and analytic skills. It is my driven work ethic and developed skills that have enabled me to achieve outstanding results throughout my career. Furthermore, my accomplishments have allowed me to earn the respect and admiration of my clients, superiors, and fellow colleagues.Competencies: Project Management, Quality Assurance Protocols, Software Development Lifecycle (SDLC), Agile & Waterfall Methodologies, Change Management, Testing (Functional, Regression, Integration, Front-End, Black Box & Automation), Root Cause Analysis, Onshore & Offshore Management, Test Plans & Scripts, Risk Management, Professional Development
Listed skills include Testing, Sdlc, Integration, Regression Testing, and 20 others.