▪Extensive experience working in a financial institution utilizing various vendor platforms▪Review and analyze business processes to identify risks and vulnerabilities that can lead to loss▪Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures▪Coordinate training, communications and related activities for new processes, product updates where changes have global cross-functional impact▪Utilize Microsoft Office Suite to maintain accurate client portfolios using internal and external comparison tools and data and review and revise policies and procedures utilizing Sharepoint▪Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by ▪Collaboration with Management, Compliance, Legal, and Client Onboarding teams▪Conducting root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues and minimize risk associated with these processes▪Draft and disseminate time sensitive reports to ensure trade compliance and regulatory issues▪Proactively monitor and prioritize day to day client inquiries, utilizing various vendor platforms, investigating and resolving client inquiries in a timely fashion▪Cohesive leadership experience collaborating and liaising with cross-functional project teams▪Perform research and conduct data analysis using established techniques; to include transactions that require special handling and escalating to mitigate risk▪Monitor and manage risk, and escalate potential risk of high value trades and settlement data to appropriate personnel to ensure compliance with standard procedure▪Conduct briefings and daily meetings with various global foreign operations teams across the globe

▪Investigated non-complex employee complaints brought forward and ensure compliance to regulatory policies and procedures.▪Reviewed and approved corrective action reports and performance improvement plan documents▪Responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining a high level of quality.▪Maintained required documentation within Lowe's case management system (Service Now) including intake and investigation notes, supporting documents and final reports.▪Assisted consultants complete timely and effective case research to bring complaints to a quick and accurately conclusions. ▪Partnered with the HR policy team to create, maintain and update knowledge base articles and company policies in accordance with information gathered from cases.▪Identified trends in complaint cases to recommend training opportunities that would improve compliance with company policies and organization standards. ▪Maintained confidentiality of all information contained within all cases. ▪ Prioritized in the face of competing priorities, interruptions and distractions▪Served as the reviewer and/or auditor of HR work to support the function, its operation, and compliance with processes and regulations▪Analyzed and provided recommendations for identified trends through benchmark reports,litigations▪Collaborated directly with Associate Relations Director, Field Operations HR, and Legal in orderto resolve and complete associate relations inquiries, concerns, and investigations in a timely manner▪Identified trends in complaint cases to recommend training opportunities that would improve compliance with company policies and organization standards.▪Maintained confidentiality of all information contained within all cases

• Studied and analyzed crime trends; developed a plan to reduce crime through utilization of resources such as foot patrol, security cameras, recording store hours of business, and contact phone numbers• Provided vital investigative support toward the overall investigative mission by conducting trend analysis•Translated from Spanish to English during to resolve criminal investigations•Maintained and developed a wide range of diverse contacts, sources, through impromptu phone and face-to face contacts with the general public• Conducted preliminary criminal investigations, followed up on cases, and advised detectives when necessary • Drafted, reviewed, and completed, search warrants to aid in criminal investigations/prosecution• Attended and testified in General District, Juvenile and Domestic Relations, and Circuit Court• Utilized law enforcement databases: LINX, VCIN, NCIC, and PRISM, in order to locate wanted subjects and resolve preliminary criminal investigations • Managed individual caseloads and ensured metrics and timelines are satisfied• Assessed performance and completed evaluations of new recruit officer’s performance• Trained and mentored new police officers to perform the essential duties of a police officer• Reviewed written reports to identify deficiencies such as grammar, spelling, attention to detail, and organization of thought prior to submission.• Investigated, coordinated, and assisted, both federal and state law enforcement agencies (Project Safe Childhood) & (Operation Cross Country)

•Adhered to internal timetable for handling and clearing domestic and international dockets.•Provided back-up support to litigation paralegals as needed.•Received and acted upon written and oral requests in the English language (in person, via telephone orcomputer) for information, files, and services.•Utilized software such as Microsoft Office Suite, Adobe Acrobat, Adobe Nitro PDF Reader.•Proficient attention to detail handling, updating, and tracking, correspondence between Attorneysand clientele.•Forged relationships with management, colleagues, and a diverse clientele.•Frequent contact via telephone and email with the United States Patent Office regardingstipulations regarding Patent Prosecution cases and applications.•Provided clerical support to Attorneys, Paralegals, and Legal Assistants, including: emailing,faxing, copying, scanning, and sending correspondence via secure email.•Multitasked multiple assignments and prioritize case assignments without constant oversight.•Knowledge of and experience with mainstream IP Portfolio Management Software and billingsuch as CPI Enterprise, Patricia, and Elite Enterprise, and Carpe Diem.

• Provided customers with a pleasant dining experience and quality service.• Conducted final check of food items prior to serving customers to ensure quality maintenance.• Ensured the cleanliness of dining area and food items before serving.• Held responsibility of handling/serving all food items as per the policies of the state (as some items may be banned in particular states).• Worked in coordination with other departments to ensure that customers get quality service and satisfaction.• Assisted others in carrying out their part of preparing/serving meals.• Maintained serving standards and followed all regulations while performing duties.• Coordinated with servers on shift and prioritizing numerous requests in a efficient manner.