Patrick Lahey Email & Phone Number

Los Angeles, Ca, Us

Torrance, California, United States

Torrance, California, United States

Torrance, California

Roles: Sr. Desktop Support Engineer for Divergent 3D. Also supporting subsidiary Czinger Vehicles.Support Base: 150 usersEnvironment: Windows 10 Desktops and Notebooks, Apple iPhones, MacBook Pro laptops, Windows Server 2008, 2012 R2, 2016, HP HPC computing clusterL1 and L2 support for all end-user issues. Triage, diagnose, remediate, and/or escalate all issues to infrastructure lead or IT manager as needed.Administer ticket management system, Atlassian Jira Service Desk. Manage tickets, modify workflows, redesign layout as needed.Develop technical guidelines, governance framework, to ensure best practices and security for desktop support area.Unbox, configure, image, deploy, and assist end-user for all new systems and company mobile devices.Create account for new users, modify access and reset passwords for existing users, and delete accounts for terminated users.Create and maintain all end-user IT-related documentation and training. Identify and procure all end-user IT equipment. Enter requisitions into company’s Oracle ERP system.

Torrance, California

Roles: Atlassian System Administrator, PaperCut and printing System Administrator, Windows 10 migration project member, for Honda R&D Americas (HRA) on assignment from Robert Half Technology (2018-2019)Support Base: 4000+ usersEnvironment: Windows 7, 10 Desktops and Notebooks, Windows Server 2003, 2008, 2012 R2, 2016, SuperMicro PCoIP systemsHRA-Torrance person-in-charge for HRA’s Atlassian instance. Administer users from multiple Honda companies and dozens of outside vendors. Upgrade servers to latest Atlassian product versions Troubleshoot system issues and outages. Create projects and spaces for users in Jira and Confluence, respectively.Administer HRA’s PaperCut instance for Torrance office. Manage 50+ printing devices: large format plotters, MFDs, inkjet printers. Charged with providing L1, L2 support; escalating issues to off-site vendor as needed. Resupply printers with ink and paper.Project team member for Windows 10 migration project. Recognized for quick research abilities, and ability to keep meetings on track. Diagnose and remediate compatibility issues with specialized software used by various departments. Pilot and test new Windows 10 versions and other software used by HRA.Create and track support tickets in ServiceNow. Ensure users receive regular updates and that their issues are resolved.

Torrance, California

Role: Helpdesk and ISD for Honda Accessory America (HAA) on assignment from Tricom Quest (2011-2016), Robert Half Technology (2016-2018)Support Base: 80 usersEnvironment: Windows 7 Desktops and Notebooks, Windows Server 2003 and 2012 R2Sole Helpdesk representative for HAA. Provided basic help desk support for hardware, software, networking, email and application support.Only ISD representative for entire organization. Responsible for collaborating with sister company, Honda R&D Americas, on IT systems, projects, and operations.Noted by end-users for quickly resolving any and all issues both desk-side and on phone.Spearheaded implementation and use of obtaining and deploying monthly Windows Updates.Created simple, visual, easy-to-follow user documentation for interacting with IT systems.Recognized for inter-personal skills and ability with end users. Able to explain complex IT processes, using verbiage that enables user to gain full comprehension.