Patrick Lam Email & Phone Number

Calgary, Alberta, Canada

Understand the insurance needs of their customers and provides appropriate advise and recommendations. Consistently deliver legendary customer experience through the contact center environment. Communicate in a clear and simple manner, keeping pace with the client, verifying client understanding and agreement as appropriate. Be fully able and proactive in exploring clients needs to ensure selected product and service introductions are well matched to clients needs. Address every opportunity to bundle clients through cross-selling multi-line products. Engage every cancelation request in an effort to retain the business in order to foster client loyalty. Develop and maintain insurance industry knowledge, and experience on our product and service to be able to effectively and efficiently assist our clients. Positively contribute to the team morale and create a respectful work environment.

Handling customer inquiry and maintain highest standard customer serviceAchieve sales target to meet the company goal and profit

Education record

Education record