After having such great success with creating the TASTE brand for Seaway News, we decided to launch our own independent event business. Helping to showcase all the amazing things our region has to offer. Events like BURGER LOVE, LOCAL LOVE and soon to be many more. We eat, shop, and explore local. We love local.

Provide leadership and coordination to the sales team within Seaway News operations including essential assistance in all sales and administrative functions.Selected Contributions:✓ Provide guidance and sales leadership/mentorship to the sales team✓ Expand the awareness of Seaway News in the marketplace to develop future and repeat business✓ Research markets for business opportunities✓ Assist businesses in identifying their needs and implementing action plans for… Show more Provide leadership and coordination to the sales team within Seaway News operations including essential assistance in all sales and administrative functions.Selected Contributions:✓ Provide guidance and sales leadership/mentorship to the sales team✓ Expand the awareness of Seaway News in the marketplace to develop future and repeat business✓ Research markets for business opportunities✓ Assist businesses in identifying their needs and implementing action plans for marketing success✓ Build strategic relationships with key accounts and stakeholders to encourage repeat and recurring business✓ Innovate and implement creative solutions to increase brand awareness and revenue✓ Demonstrate high level of communication skills Show less

Solid understanding of a broad range of marketing areas and disciplines that include Radio, CRM, Mobile, Email, SEO, Social, etc., and engaged in deep content discussions with leading organizations. As a SME, I was able to establish immediate credibility and leverage hands-on experience when it came to designing and implementing highly effective marketing strategies, interfacing closely with business stakeholders. Primary responsibilities included:DeliveryWorked with clients to… Show more Solid understanding of a broad range of marketing areas and disciplines that include Radio, CRM, Mobile, Email, SEO, Social, etc., and engaged in deep content discussions with leading organizations. As a SME, I was able to establish immediate credibility and leverage hands-on experience when it came to designing and implementing highly effective marketing strategies, interfacing closely with business stakeholders. Primary responsibilities included:DeliveryWorked with clients to define long-term vision, goals and strategies.Analyzed and understood clients’ Marketing ecosystem from a people/process/system perspective.Developed multi-media transformation road maps and designed clients' future processes.Simplified difficult situations, using models and frameworks to create structured actions.Tested insights and recommendations to ensure success.Delivered strategic insights based on best-practices and quantitative analysis.Provided thought leadership and Subject Matter Expertise (SME)Business DevelopmentDeveloped client relationships to identify and qualify successful sales opportunitiesInitiated proposal development and presentations for clients as neededIdentified and pursued new revenue opportunities with the assistance of senior leadership Show less

Maintained and developed relationships from small to large accounts in order to achieve and exceed revenue goals, grew account base and market share while enhancing customer satisfaction.Selected Contributions:Prospected new business opportunities for promotional and advertising products and services.Developed and presented sales presentations focused on multi-media sales opportunities based on market and industry research.Developed customer solutions and made… Show more Maintained and developed relationships from small to large accounts in order to achieve and exceed revenue goals, grew account base and market share while enhancing customer satisfaction.Selected Contributions:Prospected new business opportunities for promotional and advertising products and services.Developed and presented sales presentations focused on multi-media sales opportunities based on market and industry research.Developed customer solutions and made recommendations.Monitored competition by gathering marketplace information on pricing, products, merchandising techniques, etc.Maintained reports, analysis, work plans, etc.Maintained professional knowledge & expertise through internal and external continuing education avenues. Show less

Local & Regional Management Restructuring/ Support; Determine training needs of call center operations. Develop and administer training programs to meet those needs. Direct and coordinate quality programs, training and quality personnel to ensure customer satisfaction and performance standards are met with optimum efficiency.Selected Contributions:Supervise and direct the work of training and quality assurance employees and Training and Quality Managers at levels I and II at multiple… Show more Local & Regional Management Restructuring/ Support; Determine training needs of call center operations. Develop and administer training programs to meet those needs. Direct and coordinate quality programs, training and quality personnel to ensure customer satisfaction and performance standards are met with optimum efficiency.Selected Contributions:Supervise and direct the work of training and quality assurance employees and Training and Quality Managers at levels I and II at multiple sites (6-9 Sites). Report current trends and make recommendations for improvement through coaching and/or training to T&Q Managers and Director level staff.Confer with directors, high level management staff, supervisors and personnel to provide technical advice and to resolve problems.Track training/quality trends and make necessary changes to current programs of multiple sites. Measure effectiveness of changes.Develop and oversee development of new training courses associated with the introduction of new products and services.Report Sites Sales performance and manage Sales Champions Show less

Determined training needs of call center operations, developed and administered training programs to meet Site & Client needs. Directed and coordinated quality programs, training and quality personnel to ensure customer satisfaction and performance standards were met with optimum efficiency.Selected Contributions:Developed, implemented and evaluated quality programs and training modules, lesson plans and training outlines.Researched issues and communicated findings to alleviate… Show more Determined training needs of call center operations, developed and administered training programs to meet Site & Client needs. Directed and coordinated quality programs, training and quality personnel to ensure customer satisfaction and performance standards were met with optimum efficiency.Selected Contributions:Developed, implemented and evaluated quality programs and training modules, lesson plans and training outlines.Researched issues and communicated findings to alleviate problems, inconsistencies, and improve overall customer satisfaction levels.Ensured Quality Department procedures, standards, documentation and reporting were maintained, updated and in compliance with quality performance levels.Prepared reports for management, clients and others as needed.Tracked training/ quality trends and made necessary changes to current programs. Show less

Ensured efficient, effective, consistent, and analytical approaches were followed during the planning stages of daily/weekly/monthly call center operational plans in order to achieve optimal client performance and profitability.Selected Contributions:Prepared and coordinated call center operational plans and worked with call center partners to develop schedules, determine optimization strategies and loss mitigation.Conducted continual reviews to ensure 99.8%+ accuracy of data from… Show more Ensured efficient, effective, consistent, and analytical approaches were followed during the planning stages of daily/weekly/monthly call center operational plans in order to achieve optimal client performance and profitability.Selected Contributions:Prepared and coordinated call center operational plans and worked with call center partners to develop schedules, determine optimization strategies and loss mitigation.Conducted continual reviews to ensure 99.8%+ accuracy of data from the phone switch and data in work force management systems in order to prepare call center operational plans around forecasting and scheduling. Lead team of Support providing real time monitoring and attendance line services. Duties in this role included internal and external (client) communication of current status, changes and/or action plans for restoration. Acted as liaison between all partner groups, facilitating coordination of response.Intraday Management & Reporting Familiar with eWFM, RTA, Aspect and Verint Show less

Supervised, evaluated, directed and motivated a group of employees handling customer inquiries and providing troubleshooting over the telephone to ensure quality and performance standards were met.Selected Contribution:Monitored by listening to calls in order to evaluate performance of employees and made recommendations to improve call quality.Provided feedback to employees on their performance metrics to encourage performance improvement.Analyzed call statistics to ensure… Show more Supervised, evaluated, directed and motivated a group of employees handling customer inquiries and providing troubleshooting over the telephone to ensure quality and performance standards were met.Selected Contribution:Monitored by listening to calls in order to evaluate performance of employees and made recommendations to improve call quality.Provided feedback to employees on their performance metrics to encourage performance improvement.Analyzed call statistics to ensure performance and quality standards were met.Coached employees in resolving day-to-day issues and problems; provided technical leadership and answered questions accurately and professionally.Motivated employees to meet performance and quality standards both individually and as a team.Conducted team meetings to ensure accurate and timely communication of client and campaign issues to and from the team. Show less