Patrick Lewis Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Manage Seattle property claims operation• Manage a team of claims adjusters, including hiring, training, developing, motivating, and performance management.• Manage day to day activities of the team including supervising work activities including the investigation, evaluation, negotiation and resolution of claims in compliance with state and company expectations.• Promotes an environment that is conducive to providing superior customer service • Responsible for management of all property claims including severe large losses• Responsible for auditing and coaching team to adhere to company standards including adherence to best practices and compliance.• Drive property product management through initiating and managing vendor programs that benefit both the company and customer base.• Identify opportunities to develop staff both within the property department and within the company.• Responsible for financial results for the Seattle property operation• Responsible for catastrophe management planning and implementation• Drive a culture of continuous improvement through ongoing analysis of the day to day operation including financial, administrative and customer relations.• Communicate and engage with the claims operation, agents, underwriters, sales staff and senior management• Leads team of employees who are dedicated to improving and maintaining an already engaged workforce

Greater Seattle Area

• Successfully led the Pacific coast inside and field property claims operation for 5 years.• Responsible for approximately 55 employees including 7 direct report managers.• For 13 years, I led an engaged team and promoted positive claim experiences for both customers and agents.• Prior experience managing property field handlers located in Western Washington. • Experience managing all aspects of a claim including reviewing coverage, analyzing estimates for property, inland marine and heavy truck, approving payments, assuring state specific compliance and facilitating efforts from our special investigations and subrogation units.• Drove a successful operation by hiring and developing highly motivated employees, and providing regular written and verbal evaluations rewarding employees for outstanding performance and service. • Responsible for driving results through planning, and analyzing service, efficiency, quality and financial data.• Liaison for catastrophe losses between the Northwest Region and the catastrophe team.• Participated in the field management of the Southeastern hurricanes of 2004, 2005 and 2008.• Participated on special teams focusing on developing and maintaining agency relations, creating management audit templates, and the development of a program to nurture and train future leaders.• Prior positions within Safeco include multiline field claims manager, Sr. commercial property examiner, multiline claims examiner, large loss property examiner.• Past experience leading specific Lean Six Sigma projects that drove process improvement.• Responsible for regional audits focusing on commercial and personal lines property and auto claims.• Licensed for claims handling in all states• Consistently met or exceeded goals and expectations on personal reviews as both an examiner and manager.