Patrick Liengueu Email & Phone Number

Mclean, Virginia, United States

Houston, Texas, United States

In my tenure as a Project Manager and Scrum Master at Citi, I led the charge on transformative projects, notably the overhaul of the mobile banking app. This initiative was aimed at elevating user engagement and satisfaction by refining account management, bill payments, and funds transfer processes. My role involved meticulous project planning, stakeholder engagement, and ensuring alignment with Citi's strategic goals. I employed my expertise in agile methodologies, leadership, and communication, harnessing tools such as JIRA and Microsoft Office to ensure seamless project execution. The project culminated in a marked increase in user engagement and customer satisfaction, demonstrating my ability to drive projects that resonate with user needs and align with corporate objectives.

Houston, Texas, United States

At Comcast, as a Scrum Master, I was entrusted with the development of a customer interaction and support platform, with the objective of streamlining customer inquiries and enhancing satisfaction. My responsibilities included promoting an agile work environment, improving team dynamics, and ensuring the scrum framework's principles were effectively applied. Skills in servant leadership, conflict resolution, and coaching were pivotal, alongside the use of Confluence and Smartsheet to manage project documentation and progress. The platform's launch significantly expanded Comcast's broadband coverage, especially in underserved rural areas, thereby amplifying the customer base and reducing connectivity complaints.

Houston, Texas, United States

While serving as a Scurm Master/ Business Analyst at Macquarie Group, I played a critical role in propelling strategic projects aimed at optimizing business processes and enhancing operational efficiency. A key project was the creation and launch of a customer-facing mobile app designed to increase engagement and service responsiveness. My duties encompassed gathering and analyzing business requirements, developing detailed project plans, and leveraging technology to devise innovative solutions. Utilizing data analytics and process mapping tools, I demonstrated my expertise in business analysis and project management. The successful deployment of the mobile app underscored my ability to lead projects that significantly improve customer engagement and operational effectiveness.

Houston, Tx

As a Principal Financial Analyst at Accolade, my focus was on bolstering the financial framework to support the organization's mission of delivering personalized healthcare solutions. This involved conducting in-depth financial analyses, modeling for various scenarios, and identifying cost-saving measures. My proficiency in financial modeling, variance analysis, and budget management was essential, with Excel being a key tool in my arsenal. The initiative to streamline operational expenses without compromising the quality of care resulted in a notable enhancement of profitability, reflecting my strategic acumen in financial planning and analysis.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Art, Economics/French

Activities and Societies: Finance club, African Union club, International Community club, Varsity Basketball, Soccer manager