Specialised in providing access control and self service products in the leisure industry. Experienced in a wide variety of RFID and barcode technologies and their application in access control solutions.Also providing project management and overview of new installations and buildings along with BAU support and escalated support resolutions.

Providing assistance to customers with varying complexities of banking enquiries; including personal and business banking, internet banking, credit card and home loan enquiries. Adhering to tightly constructed daily schedules.Working collectively within a group in order to achieve group target metrics.Consistently meeting KPI metrics on a daily basis.Flexible and committed to development, as evidenced by achieving 5 star banker title.AFSL 2 accredited to open savings and transactional products.Producing leads for credit card sales and home loan lending.Liaise with various stakeholders ranging from customer to private wealth managers.

Help Desk for News Ltd's websites, Customer Relations and Service. Provided a high level of over the phone customer support.Contract management.Drew up process maps, identified critical pathways and expected turnaround times.Worked with high spend customers from introduction to new products, through setup and provided ongoing support.Responsible for ensuring that all newspaper quality checking queues were cleared.Assisted in the change management process, roll-out and upgrade of national News Ltd’s advertising websites.Tested new products for News Ltd's website, providing feedback and error reports.Processed customer complaints generated through their interaction with any of over 100 metro and community newspapers and ensured that the customer’s service requests were handled in a timely manner.Lodged services requests to outside service providers to ensure a consistent customer experience.Provided verbal and written feedback to News Digital Media’s web-developers and News Queensland's managers.