Patrick Lynch Email & Phone Number

Ireland

• Strategic Leadership: Developed and implemented strategic plans to drive sales, increase profitability, and achieve business objectives. Analyzed market trends, identified opportunities, and proposed innovative strategies.• Team Management and Development: Led and inspired a team of retail managers, supervisors, and frontline staff. Provided guidance, support, and coaching to enhance team performance and individual growth.• Operational Excellence: Oversaw all aspects of retail operations, including inventory management, visual merchandising, sales analysis, and customer service. Implemented efficient processes to streamline operations and optimize productivity.• Customer Experience: Championed a customer-centric approach, delivering exceptional service and ensuring a personalized and memorable shopping experience for customers. Resolved escalated customer issues promptly and effectively.

Ireland

• Assisted in installing air conditioning machines and equipment. Analyzed, inspected, and reviewed findings to determine solutions to customer demands and provided training.• Repaired, tested, and serviced air conditioning machines, providing customers with regular reports and feedback.

Limerick, County Limerick, Ireland

Started as a sales and stockroom assistant and was promoted to full-time sales and then senior supervisor.• Ensured full merchandising and marketing compliance.• Monitored stock levels during weekly counts and managed shrink adjustments.• Managed and maintained three stockrooms according to Mothercare's health and safety standards.• Trained Mothercare staff on all aspects of car seat safety.• Set staff targets, provided coaching and feedback.• Participated in the interviewing, induction, and development of staff.• Organized workflow and ensured employees understood their duties, delegated tasks, and priorities.• Oversaw general store operations and maintenance in the absence of the manager.• Processed returns, transfers, and stock orders.

Limerick, County Limerick, Ireland

• Managed cash handling, including till management, float balance, and banking.• Served as the store health and safety officer, maintaining all OHSA records to an ISO9002 standard.• Conducted weekly stock-takes to maintain stock-level integrity.• Managed the store in the absence of the store manager.• Handled customer service and returns management.• Maintained high store standards through ongoing observation and training initiatives.

Limerick, County Limerick, Ireland

• Managed ink stock levels for CD printers.• Delegated tasks to team members.• Ensured daily targets were met and documented and troubleshot any issues to prevent recurrence.• Communicated with the shift manager to ensure adequate staff levels and managed roster.• Trained team members and maintained up-to-date training records.• Member of the chemical spill response team, trained to deal with hazardous spills and safely evacuate the plant while liaising with emergency services.

Bachelor Of Business Administration - Bba, Retail Management, Level 7

Retail Assessor, Level 6

Customer Service, Level 5

Retail Selling, Level 5

Leaving Certificate

Leaving Certificate