Support and enable our clients through active community-building programs including conferences, meetups, and discussion boards; own the engagement team's tools and processes for training and supporting our clients as they onboard and adopt the product; use strategic decision-making to deliver engaging content to clients when they need it the most through the best channels.

Previously held this role at Vendini and was kept through the AudienceView acquisition in 2019.Constructed, managed, and led a comprehensive one-to-many online training program.Created a webinar program for different levels of engagement and expertise.Designed and built an e-learning program for new clients.Recorded, edited and maintained a video database of 100+ videos.Maintained and developed a help article knowledge base of 300+ articles.Determined a system of metrics and standards for training program to evaluate success.Served as a product expert and resource for internal needsWorked with leaders to deliver strategic content to further software adoption.Awarded the "Be Informed" Value end of year award in 2020.Softwares and Products Using: Salesforce, Microsoft, Adobe Photoshop, Adobe Captivate, Docebo, Asana, Zoom

Handled and escalated customer support and member account needs by phone and email within Vendini’s customer service standards; Solved technical and business related issues for member accounts with variety of troubleshooting techniques; Consulted with customers to make sure the product is working best for their business and would advise on tools and features to assist them better.

Promoted in 2013 from Associate to Coordinator.Coordinated the box office of the main stage theater; Managed and scheduled customer service representatives in the phone room and box office locations; Processed ticketing for performances via internal requests as well as inbound customer phone calls; Ensured curtains ran smoothly and efficiently; Coordinated discount ticket programs; Served as liaison between box office and other departments and producing companies, Created training manual and trained new hires.

Formerly South Adams Savings Bank; Processed secure and federally regulated transactions for customers; Member of various bank-wide committees including the culture committee to represent and live the standards set for our bank; Was highest referring teller within five months; Completed the Principles of Banking course from the Center for Financial Training (September 2010.)

Formerly The Colonial Theatre; Worked phone, walk up sales, and will call windows on a part-time basis; used Theatre Manager ticketing software; prepared and scanned tickets for house reports.

Tour guide on the Studio Backlot Tour and The Great Movie Ride at Disney’s Hollywood Studios; Kept positive energy at all times; Worked other greeter positions throughout the park; Dealt with guest situations; Completed Disney Traditions training course.College Program: August 2008 - May 2009Season Employee: May 2009 - Sep. 2010

Box Office Assistant for the 2007 and 2009 summers; worked with Theatre Manager ticketing program and processing of payments; ran satellite will call location for the Youth Theatre and Stage II.