Mirakl powers your platform business strategy by allowing you to quickly launch an online marketplace. Marketplaces allow companies to easily add products and services by connecting third-party sellers and service providers. The Mirakl Marketplace Platform automates the hard things about marketplace management: Seller onboarding, service quality control, and order distribution; on a turn-key solution that’s easy to integrate into any e-commerce platform. Mirakl Catalog Manager makes it easy to manage product data quality at marketplace scale.• Take ownership of customer accounts immediately post sale and guide them through the implementation process, providing both technical and business expertise.• Ensure clients are progressing through the Customer Lifecycle and receiving the necessary support to derive value from software products and consulting services.• Collaborate internally to build business cases for new product features and improve the product roadmap based on client feedback and needs.• Conduct ecommerce workshops, develop new tools and processes, and collaborate with clients to help them expand their marketplace business.• Collaborate with clients to guarantee customer growth, renewal, product adoption, and long-term success.• Offer strategic consulting to help clients transition from traditional ecommerce 1P retail strategies to a marketplace.• Foster strong relationships with clients, aiding them in achieving their goals and objectives, and ensuring that marketplace scalability adds value and ROI to their organization.• Hold regular cadence calls with customers to share product updates, discuss client initiatives, collect product feedback, and develop valuable relationship management.• Execute strategic account initiatives that align with clients' strategic business goals, initiatives, and KPIs.

Supported a variety of different clients in various industries by understanding business problems and creating solutions. Strong focus on Retail and eCommerce clients. • Reduced operational load by identifying stakeholder requirements using Agile methodology to create the functional design for a portal implementation to manage over 63,000 new memberships for client• Created a new marketing strategy for an eCommerce retailer by conducting market research, analyzing consumer trends/data in order increase and covert brand awareness into revenue• Developed the strategic vision for a Salesforce implementation by collecting business challenges and creating a roadmap for an Agile implementation.• Converted brand awareness into revenue by creating a new marketing strategy by analyzing consumer trends/data.• Automated systems and reports to help client gain insight into their marketing efforts. Saved the offshore team an average of 10 hours a week.• Improved call center operations and improved efficiency of daily operations by over 70% through training personnel, creating processes, and creating new workflows. Utilized Amazon Connect to ramp up call center operations. • Analyzed marketing data and provided insights in order to increase marketing campaign performance.• Project managed an effort to consolidate multiple marketing reports into a singular dynamic Tableau dashboard. Created new business by creating an end-to-end business proposal to consolidate additional reports

Oversaw and managed construction projects and the engineering functions of a 10,000+ soldier contingency. • Consulted executive leaders using engineering expertise to successfully impact decision-making while training crisis management by data forecasting personnel and logistic needs in order to mobilize over 20,000 soldiers• Ensured a $49.5M headquarters renovation project met budget, milestones and stakeholder requirements. • Modernized infrastructure and working conditions by analyzing service requirements and synchronized stakeholders on projects worth up to $1 million• Spearheaded project timeline to relocate 1,500 personnel due to 13 building renovations without impact to training and deployment cycles

Built combat capable teams, managed logistics, and planned strategic operations for a 600+ personnel organization. • Managed logistics program for a 657 personnel organization, resulting in top 10% manager rating.• Managed contractor relationships and overseas delivery of goods and services for a multi-national training exercise with no disruptions.• Decreased budgetary constraints by $3.5 million by redistributing over 500 pieces of excess equipment to client units• Identified supply chain inefficiencies and procured $410,000 in mission critical equipment shortages for client units• Trained a team of 22 employees to proficiency within two months by creating KPIs and confirming new SOPs.• Collected qualitative and quantitative data to improve employee performance which resulted in achieving 90% of organization training objectives within six months.• Developed multi-year strategic roadmap for effective training plans for over 657 personnel.• Increased productivity across six cross-functional organizations, resulting in 90% success completion rates month over month, through system development, process creation, and data tracking.