Patrick Mangus Email & Phone Number

Day-to-day functions involved managing a reconciliation program accounting for 80% of balance sheet accounts. Involved in all aspects from data importation through finalizing reconciliations. Reported on a multitude of balance & control performance measures across all operational departments.Integral part of system-to-system conversion during KeyBank's acquisition of First Niagara. Reliable liaison for First Niagara related questions. Built a model in SAS utilized on the day of customer conversion to tie back account fields to the general ledgers.Selected to the First Niagara peer-mentoring program. Participated in a series of training sessions focused on professional development. Managed process improvement project throughout program duration and presented the results to senior management. For my project, I identified a service fee leakage related to over-remittance on a commercial secondary market loan portfolio. Coordinated a project effort to stop leakage and recover lost income from the transfer agency.