Patrick Markarian Email & Phone Number

Responsible for identifying, managing, and improving information flows where technology is applied, internal and external client training and support management, deployment of new technologies, and specializing in implementation and integration of cutting-edge solutions to improve business productivity and reduce overall cost. Manage IT and other technology related transitions and projects for CVR and their clients. Oversaw the upgrade of CVR’s network to compliance with government security and high availability standards by implementing a Private Enterprise Cloud to host mission critical communications technology for both CVR and CVR’s clients. Implemented sophisticated security firewall systems compliant with SSAE (SOC2) regulations. Kept CVR on front-end of technology by migrating systems to Microsoft’s newest technology platform, focusing on specific Microsoft products-Microsoft Windows Server 2012 R2-Hyper-V Server Virtualization-Microsoft Virtual Desktop Infrastructure-Microsoft 2012 R2 Live Migration Clustering-System Center 2012 R2 DPM-Microsoft SharePoint 2013-Microsoft SQL 2012 Database System-Visual Studio 2012 -Internet Information Systems (IIS) 8

Responsible for coordinating all technical and IT systems to ensure consistent functionality in accordance with the needs of program operations. Oversaw implementation of new systems, as well as maintaining a growing network of servers and multiple satellite offices.

Support analyst for PCT's user base of over 10,000. Worked with management to implement streamlined customer support solutions. Consistently met or exceeded corporate standards for customer support solutions.

Supported Altacare's network infrastructure and technology assets. Performed regular maintenance and upgrades in addition to providing client support for the company's 2500 user base.

Provided consulting and business analysis services to small businesses seeking the implementation of technology to reduce cost and improve productivity.

Increased SEC's service offering by partnering on new proposals along with previous contracts by offering physical networking infrastructure configuration in parallel with the implementation of electrical and circuit infrastructure in new developments. Networked buildings from small offices to dozen-acre warehouse complexes. Networking responsibilities included physical wiring, termination, hardware deployment, and client support following launch.

Joined Best Buy (Savannah, Ga) prior to their Inception of the Geek Squad service. Worked with corporate representatives to transition from Best Buy service to Geek Squad. Was responsible for increasing service quality of the service desk by implementing structured repair procedures and delegation of responsibility to team members. Was promoted to service desk supervisor after being awarded an "Exceptional Customer Care" commendation from Best Buy Corporate auditors following best-ever quarterly service quotas.