Patrick Marshall Email & Phone Number

Durham, North Carolina, United States

Raleigh-Durham, North Carolina Area

Fuquay Varina, Nc

Responsible for overall strategic direction and day-to-day operation of corporate benefits including Medical, Dental, Vision, Disability, Life, 401k and Voluntary products for national employer with 2,000 employees. Additional responsibilities include the placement and management of companies Workers Compensation and Liability/Property insurance coverage.Corporate change agent in streamlining benefits processes, increasing associate participation and satisfaction while reducing program costs via personal consulting skills and internal carrier operational & underwriting knowledge.Implemented self-funded medical plan in 2012 with program performance leading to 5 years track record with no associate rate increase. Instrumental in introduction of new voluntary products and implementation of self-service benefits portal, including Affordable Care Act compliance module. Due to personal insurance industry and benefits experience, FHI has been able to reduce benefits consultant expense by 92%. Estimated: $125k+ annually, due to direct vendor negotiations.

Managed assigned book-of-business of high profile, high touch, fully-insured and self-funded clients averaging 30,000 to 40,000 lives.Developed annual client consultative service action plans to ensure client goals and expectations were established for upcoming administrative term. Created quarterly and annual data analysis and insight reports to timely communicate plan performance to client C-Suite and consultants to ensure appropriate benefit design and renewal financial discussions.Introduced and developed client specific wellness initiatives and resources to assist with proactive interventions for cost containment and employee health improvement. Initiatives lead to early identification of "at risk" employees; thus, avoiding exorbitant future costs. Collaborated with client Pharmacy Benefit Manager (PBM) for further risk identification and solutioning opportunities.Successfully integrated with client management staff of high profile, high demand clients leading ultimately to evolving relationship from a pure vendor to being viewed as a consultative trusted advisor.

Responsible for the operational management of a $30,000,000 self-funded medical plan and other welfare benefit programs as assigned including dental, 403 (b) retirement, life/disability, vision and "Wake Rewards" for a 7,000 employee multi-site hospital system.Created annual benefits funding and employer/employee contribution strategy with 1st and 2nd year results leading to a $15,000,000 fund balance with no impact to benefits and minimal impact to employee cost.Facilitated health systems employee wellness program. Initiated project evaluating onsite employee and dependent health clinic to retain claims dollars cash flow within the health center to prevent leakage.Teamed to provide new hire / annual open enrollment materials development, enrollment processes, and meetings. Validated open enrollment information to employees before final execution.

Durham, Nc / Charlotte, Nc

Managed a complex book-of-business consisting of high profile, high touch, Fortune 500, Governmental, and Association health and ancillary benefit programs with average client size ranging from 7,000 to 80,000 covered lives.Achieved 7 year retention of 100%, within assignment capsule. Assumed and retained "in jeopardy" clients through establishing credibility with clients, brokers, and consultant.Oversaw activities of group assigned service consultants and implementation managers ensuring that service action plans were developed, followed, adjusted, and issue logs were updated and communicated to clients in a timely manner. Facilitated team decision making process with regards to elevated issues and ensured root cause resolution to satisfaction of clients. Accountable for ensuring timely annual financial renewals, accurate benefit implementations, negotiation of performance guarantees, and issuance of plan documents & administrative agreements. Interacted with Underwriting, Legal, Membership, COBRA and Marketing departments' subject matter experts.Educated clients regarding new laws and regulations related to ERISA, HIPAA, and Medicare CMS to ensure client and employers compliance.Achieved thorough operational knowledge of BlueCross BlueShield of North Carolina and BlueCross BlueShield of South Carolina.

Trust and benefits program leader of nationally recognized governmental Health, Property & Liability, and Workers' Compensation Trusts with 1997 asset value of $250,000,000. Provided additional oversight of optional statewide 401(K) and 457 retirement plans covering 30,000 county government employees. Accountable to a 21- member Board of Trustees for program oversight including staff management, vendor contracting, investments, claims payment, membership, sales/marketing and compliance. Provided employee benefit program audits and consulting services to all 100 county governments of North Carolina.Created organization's first comprehensive marketing plan, leading to increase in market penetration from 60% to 92%. Added additional benefit offerings for Life, Disability, and AD&D with 40% initial market penetration.Created NCACC Health Insurance Trust in 1996 with 65% initial year market penetration with an 80% close ratio and a combined savings to member groups of $12,000,000.

Bba, Trust Managment, Financial Planning, Accounting, Marketing

Activities and Societies: Current: NCAHU, American Heart Association Previous: Orange County Parks and Recreation Advisory Committee.

Bba Business, Trust Management