Patrick Martinez

Patrick Martinez Email and Phone Number

Team Supervisor at ePerformax Contact Centers & BPO @ ePerformax Contact Centers & BPO
manila, manila, philippines
Patrick Martinez's Location
Capiz, Western Visayas, Philippines, Philippines
About Patrick Martinez

My seven years of experience in handling international financial accounts enabled me to understand the financial policies, principles and regulations of each key market I handled namely US, Canada, UK and AU.Handling my own team and delivering exceptional numbers allowed to strengthen my communication skills and styles both verbal and written.Being awarded as the top team lead of my market multiple times equates in understanding your associates motivation, knowledge, skills and behaviors and use that to direct the team’s performance to a certain direction all of the time, on top.Invited and facilitated focus group discussions that helped the market identify pain points and establish collective action plan to address it.In handling my own team, I spearheaded strategies, executed them that allowed us to hit and most of the time exceed the client’s targets.I was able to manage my team’s attendance and attrition all throughout the pandemic that the company recognized by acknowledging me as one of the team leads who got the lowest attrition rate last year.

Patrick Martinez's Current Company Details
ePerformax Contact Centers & BPO

Eperformax Contact Centers & Bpo

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Team Supervisor at ePerformax Contact Centers & BPO
manila, manila, philippines
Website:
eperformax.com
Employees:
1930
Patrick Martinez Work Experience Details
  • Eperformax Contact Centers & Bpo
    Team Supervisor
    Eperformax Contact Centers & Bpo Jun 2017 - Present
    After 3 months of taking phone calls, I got a chance to mentor trainees that solidify my goal to be promoted.After a year of widening my product knowledge and cementing my confidence in handling people, the program director finally handed me a promotion for a new site.Being one of the pioneers, I handled new and tenured teammates that helped me gain more experience that allowed me to triumph in all the things I do.As a team lead, you get the chance to be a trainer discussing updates, taking escalated calls, dealing with salary disputes and all other things that concern your teammate. The knowledge and techniques that I acquired will definitely help me perform the tasks that other rules will require.
  • Inspiro
    Customer Service Representative
    Inspiro Jun 2015 - Nov 2016
    Sampaloc
    I was able to assist new customers which I believe a very crucial and important role.Due to my exceptional performance, on my sixth month, I got an offer to be promoted as a quality assurance specialist not to mention this is my first BPO.This is when I have the first grasp and understanding of financial accounts.

Patrick Martinez Education Details

Frequently Asked Questions about Patrick Martinez

What company does Patrick Martinez work for?

Patrick Martinez works for Eperformax Contact Centers & Bpo

What is Patrick Martinez's role at the current company?

Patrick Martinez's current role is Team Supervisor at ePerformax Contact Centers & BPO.

What schools did Patrick Martinez attend?

Patrick Martinez attended Capiz State University.

Who are Patrick Martinez's colleagues?

Patrick Martinez's colleagues are Henessey Rosalejos, Janine Joy Jaque, Jake Decena, Kelly John Fenequito, Kristina Marie Lopez, Yza Belle Vego, Janserene Duavis.

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