Team Supervisor
CurrentAfter 3 months of taking phone calls, I got a chance to mentor trainees that solidify my goal to be promoted.After a year of widening my product knowledge and cementing my confidence in handling people, the program director finally handed me a promotion for a new site.Being one of the pioneers, I handled new and tenured teammates that helped me gain more experience that allowed me to triumph in all the things I do.As a team lead, you get the chance to be a trainer discussing updates, taking escalated calls, dealing with salary disputes and all other things that concern your teammate. The knowledge and techniques that I acquired will definitely help me perform the tasks that other rules will require.