Patrick Martinez Email and Phone Number
My seven years of experience in handling international financial accounts enabled me to understand the financial policies, principles and regulations of each key market I handled namely US, Canada, UK and AU.Handling my own team and delivering exceptional numbers allowed to strengthen my communication skills and styles both verbal and written.Being awarded as the top team lead of my market multiple times equates in understanding your associates motivation, knowledge, skills and behaviors and use that to direct the team’s performance to a certain direction all of the time, on top.Invited and facilitated focus group discussions that helped the market identify pain points and establish collective action plan to address it.In handling my own team, I spearheaded strategies, executed them that allowed us to hit and most of the time exceed the client’s targets.I was able to manage my team’s attendance and attrition all throughout the pandemic that the company recognized by acknowledging me as one of the team leads who got the lowest attrition rate last year.
Eperformax Contact Centers & Bpo
View- Website:
- eperformax.com
- Employees:
- 1930
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Team SupervisorEperformax Contact Centers & Bpo Jun 2017 - PresentAfter 3 months of taking phone calls, I got a chance to mentor trainees that solidify my goal to be promoted.After a year of widening my product knowledge and cementing my confidence in handling people, the program director finally handed me a promotion for a new site.Being one of the pioneers, I handled new and tenured teammates that helped me gain more experience that allowed me to triumph in all the things I do.As a team lead, you get the chance to be a trainer discussing updates, taking escalated calls, dealing with salary disputes and all other things that concern your teammate. The knowledge and techniques that I acquired will definitely help me perform the tasks that other rules will require. -
Customer Service RepresentativeInspiro Jun 2015 - Nov 2016SampalocI was able to assist new customers which I believe a very crucial and important role.Due to my exceptional performance, on my sixth month, I got an offer to be promoted as a quality assurance specialist not to mention this is my first BPO.This is when I have the first grasp and understanding of financial accounts.
Patrick Martinez Education Details
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Business Administration And Management, General
Frequently Asked Questions about Patrick Martinez
What company does Patrick Martinez work for?
Patrick Martinez works for Eperformax Contact Centers & Bpo
What is Patrick Martinez's role at the current company?
Patrick Martinez's current role is Team Supervisor at ePerformax Contact Centers & BPO.
What schools did Patrick Martinez attend?
Patrick Martinez attended Capiz State University.
Who are Patrick Martinez's colleagues?
Patrick Martinez's colleagues are Henessey Rosalejos, Janine Joy Jaque, Jake Decena, Kelly John Fenequito, Kristina Marie Lopez, Yza Belle Vego, Janserene Duavis.
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Patrick Martinez
Performance Development Coach | Team Leader | Professional Banker | Financial Consultant | Youth Advocate | EntrepreneurCapiz -
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