Patrick Mathieus Email & Phone Number

Sugar Land, Texas, United States

Responsibilities: - Orchestrated a team of 4 engineers in implementing Pagerduty standardization initiatives, focusing on enhancing on-call engineer productivity. - Implemented precise business and technical services to improve understanding of alerts. - Introduced recent change tracking through PRs and deploys to enhance alerting capabilities. - Ideated a service dependency map to understand the impact of alerts within the infrastructure. - Coordinated with at least 7 different teams to optimize alert routing and enhance the prioritization of alerts within PagerDuty, continuing to expand to the entire org - Transformed our internal on-call dashboard from a terminal-based interface to a fully functional web application, incorporating banner notifications for enhanced user communication and efficiency. - Respond to alerts in a multi-team on-call role, utilizing expertise in Kubernetes, AWS, Linux, and Datadog to resolve issues or escalate to appropriate service owners, ensuring timely and effective incident resolution - Skills: Terraform, PagerDuty API, AWS, Pagerduty

Sugar Land, Texas, United States

Madison, Wisconsin Area

Worked with various systems, including AWS, DataDog, PagerDuty, Spinnaker, and Jira, to triage alerts and troubleshoot infrastructure issues. - Coordinated with multiple teams to resolve service incidents. - Played a key role in promoting reliability through improvements in alert standardization and documentation.

Madison, Wisconsin Area

Key Achievements: - Integrated new device types into the monitoring system, filtering out and altering alarm information. - Developed standard trap/alarm fields for streamlined handling in the NOC Console. - Resolved chronic issues as a leader of the chronic alarms team, supporting the service transition team. - Trained new team members and performed pre and post-change reviews during Cas upgrades.

• Utilized commands like awk, sed, xargs for device management in the monitoring system. - Tested and ensured devices were appropriately added to systems before client turn-ups. - Handled email and ad-hoc requests, maintained client communication during turn-up phases.

Madison, Wi

Monitored network circuits using a monitoring tool named NOC Console.Troubleshoot Cisco, ADC, Flexlight, Andrews, All-Optic, Juniper, IDAS, ODAS BTI, Powerwave, Cielo, Force 10, Ciena, Microwave, and Fujitsu equipment.Act as a medium between customers and carriers when troubleshooting issues.Work with several different carriers to ensure issues are resolved in a timely and efficient manner.Work as internal helpdesk to some clientsOverlook overnight maintenance’s to ensure all issues are resolved by the end of the maintenance window.Mediate conference bridges between clients and carriers to help resolve issuesMonitor emails and respond within a timely mannerProactive and reactive support of circuitProactively notify appropriate customers of issuesUtilize Fedora and windows to complete tasks

Support customer needs by helping them understand how their computer works as well as helping them understand how to resolve simple issues the next time they occurFirst contact point of a customer with an issue with their residential service.Worked to resolve issues with DSL and residential voiceConfigured wireless Actiontec modemsChecked line stats to ensure a quality connectionPOP and IMAP mail setupUse Unified Ticketing Systems to track tickets for customersUse command shell for ping tests, resetting ARP, TCP/IP, winsock, DNSCheck user interfaces and port traffic on CISCO routers

Created instant relationships with the guest to help raise the quality of their stayMaintained communication between departments to help make operations run more efficientlyCompleted daily tasks to prepare for the day as well as to close the day

Answered agent questions and spoke to unsatisfied guest, took phone calls as necessary Ran daily reports and relayed them to the corporate office and to the Revenue Mangers at the lodgesParticipated in weekly Revenue Maximization meetings for the lodges I was looking overrelayed information to the agents about new promotions and activities going on at each lodge

Utilized HEAT software to track helpdesk tickets Worked with new students on campus to set up their computers to use the school network, including installing anti-virus software and spyware removal programs Provided level 1 tech support to students and faculty for the Winona and Minneapolis campusesServiced student computers when phone support was not successful

Associates, Information Technology, 3.7

Bachelors Of Science, Management And Entrepreneurship