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@zendesk.com
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2 phones found area 608 and 847
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LinkedIn matched
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Patrick Mathieus is listed as Production Maestro | Delivering uptime and agility at Zendesk through SRE principles at Zendesk, a company with 4161 employees, based in Houston, Texas, United States. AeroLeads shows a work email signal at zendesk.com, phone signal with area code 608, 847, and a matched LinkedIn profile for Patrick Mathieus.
Patrick Mathieus previously worked as Senior Software Engineer - Reliability at Zendesk and Software engineer II at Zendesk. Patrick Mathieus holds Associates, Information Technology, 3.7 from Itt-Technical Institute.
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AeroLeads found 2 current-domain work email signals for Patrick Mathieus. Compare company email patterns before reaching out.
As a Senior Software Engineer at Zendesk, I have over 6 years of experience in IT and multiple certifications, including CKA, CCNA, and ITIL. Zendesk is a leading customer service software company that serves over 160,000 customers across 120 countries.My mission is to enhance the productivity and reliability of on-call engineers by providing them with precise and timely information about service incidents and their impact on the infrastructure. I work with various systems and teams to triage alerts, troubleshoot issues, coordinate resolutions, and promote best practices. I am passionate about learning new technologies and improving the quality of service for our customers.
Listed skills include Troubleshooting, Cisco Technologies, Technical Support, Telecommunications, and 8 others.
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Sugar Land, Texas, United States
Responsibilities: - Orchestrated a team of 4 engineers in implementing Pagerduty standardization initiatives, focusing on enhancing on-call engineer productivity. - Implemented precise business and technical services to improve understanding of alerts. - Introduced recent change tracking through PRs and deploys to enhance alerting capabilities. - Ideated a.
Madison, Wisconsin Area
Worked with various systems, including AWS, DataDog, PagerDuty, Spinnaker, and Jira, to triage alerts and troubleshoot infrastructure issues. - Coordinated with multiple teams to resolve service incidents. - Played a key role in promoting reliability through improvements in alert standardization and documentation.
Madison, Wisconsin Area
Key Achievements: - Integrated new device types into the monitoring system, filtering out and altering alarm information. - Developed standard trap/alarm fields for streamlined handling in the NOC Console. - Resolved chronic issues as a leader of the chronic alarms team, supporting the service transition team. - Trained new team members and performed pre.
Madison, WI
Monitored network circuits using a monitoring tool named NOC Console.Troubleshoot Cisco, ADC, Flexlight, Andrews, All-Optic, Juniper, IDAS, ODAS BTI, Powerwave, Cielo, Force 10, Ciena, Microwave, and Fujitsu equipment.Act as a medium between customers and carriers when troubleshooting issues.Work with several different carriers to ensure issues are.
Support customer needs by helping them understand how their computer works as well as helping them understand how to resolve simple issues the next time they occurFirst contact point of a customer with an issue with their residential service.Worked to resolve issues with DSL and residential voiceConfigured wireless Actiontec modemsChecked line stats to.
Created instant relationships with the guest to help raise the quality of their stayMaintained communication between departments to help make operations run more efficientlyCompleted daily tasks to prepare for the day as well as to close the day
Answered agent questions and spoke to unsatisfied guest, took phone calls as necessary Ran daily reports and relayed them to the corporate office and to the Revenue Mangers at the lodgesParticipated in weekly Revenue Maximization meetings for the lodges I was looking overrelayed information to the agents about new promotions and activities going on at each.
Utilized HEAT software to track helpdesk tickets Worked with new students on campus to set up their computers to use the school network, including installing anti-virus software and spyware removal programs Provided level 1 tech support to students and faculty for the Winona and Minneapolis campusesServiced student computers when phone support was not.
Other employees you can reach at zendesk.com. View company contacts for 4161 employees →
Jonathan Selberg
Colleague at Zendesk
Dublin, County Dublin, Ireland, Ireland
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TK
Tomasz Kania-Orzeł
Colleague at Zendesk
Wrocław, Dolnośląskie, Poland, Poland
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LA
Lenin Aguilar
Colleague at Zendesk
Mexico City, Mexico, Mexico
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Williams Watt
Colleague at Zendesk
Rutherford, New Jersey, United States, United States
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JJ
José Juan Lataban Reyna
Colleague at Zendesk
Mexico City, Mexico, Mexico
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SC
Sebastian Ciejak
Colleague at Zendesk
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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AV
Ana Victoria Pérez Ferreyra
Colleague at Zendesk
Mexico City, Mexico, Mexico
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NV
Nina Vossschulte
Colleague at Zendesk
Hamburg, Germany, Germany
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CH
Catherine Harris
Colleague at Zendesk
Madison, Wisconsin, United States, United States
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QH
Quoc Hai Hoang
Colleague at Zendesk
Hanoi, Hanoi, Vietnam, Viet Nam
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Quick answers generated from the profile data available on this page.
Patrick Mathieus works for Zendesk.
Patrick Mathieus is listed as Production Maestro | Delivering uptime and agility at Zendesk through SRE principles at Zendesk.
AeroLeads has found 2 work email signals at @zendesk.com for Patrick Mathieus at Zendesk.
AeroLeads has found 2 phone signal(s) with area code 608, 847 for Patrick Mathieus at Zendesk.
Patrick Mathieus is based in Houston, Texas, United States while working with Zendesk.
Patrick Mathieus has worked for Zendesk, Inoc, Llc, Inoc Llc, Tds Telecommunications Corp., and Wilderness Territories.
Patrick Mathieus's colleagues at Zendesk include Jonathan Selberg, Tomasz Kania-Orzeł, Lenin Aguilar, Williams Watt, and José Juan Lataban Reyna.
You can use AeroLeads to view verified contact signals for Patrick Mathieus at Zendesk, including work email, phone, and LinkedIn data when available.
Patrick Mathieus holds Associates, Information Technology, 3.7 from Itt-Technical Institute.
Patrick Mathieus is listed with skills including Troubleshooting, Cisco Technologies, Technical Support, Telecommunications, Software Installation, Help Desk Support, Customer Service, and Voip.
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