Patrick Maurin Email & Phone Number

Asheville, Nc, Us

Asheville, North Carolina, United States

Exchange Administrator - Create and update shared mailboxes and distribution lists, and grant manager access to user mailboxes that have left the organization.Sharepoint Administrator - Create sites with custom document libraries and permissions for corresponding AD groups, so access can be updated by data owners and IT non-Sharepoint Admins that handle requests.Review, analyze and streamline business processes to incorporate automation when available and integrate with existing software.

Create, disable, re-enable and delete network accounts in Active Directory and ensure users are in the correct groups.Create, monitor, and delete user accounts for third party applications.Onboard new users with customized orientation handouts and ensure they are able to access necessary applications.Assist training of Service Desk new hires with shadowing, giving instructions, directing to internal knowledge based articles and providing on the spot guidance.Continue primary tasks of previous role.

Asheville, North Carolina, United States

Triage help desk phone line, monitor tickets submitted via email and self-service portal, and escalate urgent tickets to appropriate technician/engineer.Inventory, update, organize, deploy and refresh hardware.Audit databases, generate reports, create action plans, and resolve discrepancies.Complete file share requests from users, confirm requestor’s access with data owner, and restrict access to PHI under HIPAA compliance standards.