Patrick May Email & Phone Number

Bramhall, GB

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Leeds, United Kingdom

• Key Responsibilities
• Develop and manage relationships across the business units with a focus on stakeholder management
• Initiate regular Service Reviews with Service Owners to gather feedback on IT performance, identify improvement opportunities, maintain oversight of upcoming capacity or demand changes. Manage expectations between IT &.
• Drive various customer feedback initiatives, analyse output… Show more Key Responsibilities
• Drive various customer feedback initiatives, analyse output and suggest valuable, focussed service improvements
• Monitor and manage performance of all IT Support teams, feedback to Head of Service Management & CIO

Leeds

• Key Responsibilities
• Managed the Infrastructure Services team and expanded from 5 Infrastructure Engineers to a team of 14 Infrastructure Engineers.
• Extensive recruiting & interviewing.
• Manage day to day workloads of full team.
• Provide point of contact between IT Infrastructure and the wider business, meetings with key stakeholders.
• Deliver technical input on various projects and guide strategic decisions as to how projects will be delivered, what deliverables will be… Show more Key Responsibilities

Düsseldorf Area, Germany

• Key Responsibilities
• Joined at the point of transition from an outsourced IT service provider to in-house IT support.
• Worked with the external vendor to transfer knowledge and establish new support processes.
• Provided support to the five countries I was responsible for, encompassing all aspects of server, desktop and network support, ensuring a responsive and high-quality service to support mission-critical manufacturing.
• Documented resource estimates and… Show more Key Responsibilities
• Documented resource estimates and enhanced processes for the new service desk team, successfully improving the quality and timeliness of support to the userbase of 900.

Düsseldorf Area, Germany

• Key Responsibilities
• Provided engineering support to a number of managed service Japanese clients, working on-site and remotely on both BAU support as well as specific projects.
• Worked on client site at a large insurance company (MSIG) to design, develop and implement a new workflow and approval system for maintaining user-access controls.
• Assisted pre-sales teams on a number of bids and proposals for new work, across a range of industry sectors including finance, IT and retail.… Show more Key Responsibilities
• Assisted pre-sales teams on a number of bids and proposals for new work, across a range of industry sectors including finance, IT and retail. Gathered requirements and worked closely with vendors on reviewing options.

Maintenance & Configuration of hardware Images.Develop processes to configure new software into the business - communicate to relevant teams.Find software solutions to problems the business faces.Create scripts & Guides to assist Helpdesk teams in day to day running.Liaise with Suppliers & Manage relationships.Review new technologies.Contribute to IT.

Cheadle

Responsible for 2nd line Troubleshooting of issues raised by 1st Line Service Desk. Carry out all patching requests in the Shared Service Centre I'm located in.All Printer configuration & maintenance.Advanced troubleshooting & assignment to next level support.

Manchester, Greater Manchester, United Kingdom

Manchester, Greater Manchester, United Kingdom

B, German

1 A-Level. Subject

Gcse'S, German

A*), Mathematics (B), English Language (C), History (C), coordinated Science Double Award (D,D), Religious Education (D). Please be.