Patrick Mayo Email & Phone Number

Eagle Mountain, Ut, Us

Riverton, Utah, United States

iOS developer, responsible for Member Tools application maintenance and development. - Conversion of UIKit views to SwiftUI- Collaborate with designers to influence UI/UX

Riverton, Utah, United States

Software Developer on the Church Account and Directory team, responsible for:- Development and maintenance of NetIQ Workflows by Micro Focus for access governance- Maintenance of Okta integration with on-prem technologies- Church Account Front End application development- Pioneered use of Source Control- Provide on-going counsel and technical support

Riverton, Utah, United States

Senior Identity and Access Management system engineer responsible for:- All DevOps functions- CI/CD Pipelines- Migration to the cloud for Enterprise Authorization Service (EAS, a homegrown authorization engine)- Training new team members- Troubleshooting issues and orchestrating system upgrades- Identity and Access Management Steering Committee memberPrimary Areas of Focus:- ForgeRock AM 6.5+- Okta- CipherTrust Key Management- Enterprise Authorization Service- Mac Beta Testing for Enterprise

Greater Salt Lake City Area

Identity and Access Management (supporting: Azure Active Directory, Active Directory, LDAP, ForgeRock AM 6.5, ForgeRock OpenAM 13.5, Oracle AM, Okta, OIDC, SAML, OAuth 2.0, eDirectory) and Linux Server Administration (Red Hat Linux).

Riverton, Utah

• Provided application support for a variety of finance and legal services, with emphasis on invoice automation and time clock maintenance • Communicated with end users about errors, followed up with senior engineers and business partners to orchestrate fixes, and verified issue resolution• Coordinated and participated in service upgrades on a variety of platforms (including Red Hat Linux, Windows Server, and Microsoft D365)

Salt Lake City, Utah

As Technical Advisor, I was responsible for coordinating the training of new Technical Specialists, Experts, and Geniuses, on boarding, and getting them working in role in the shortest time frame possible. This included skills assessment, training, proctoring certification exams, as well as coordinating skills validation and on going training with leadership teams.

Salt Lake City, Utah

Use problem-solving and customer focus to ensure swift resolutions to technical problems of every kind, while maintaining consistent composure. Provide insightful advice and friendly, hands-on functional and technical support to Apple customers in need. Educate team members and foster lasting relationships in an approachable manner about products, services, and processes, while independently keeping personal technical know-how up to date.

Salt Lake City, Utah

Learning to master Apple Retail business inside and out through training, hands-on experience, and mentorship. Lead Genius Bar to increase productivity by over 60% quarter over quarter.

Las Vegas, Nevada

Use problem-solving and customer focus to ensure swift resolutions to technical problems of every kind, while maintaining consistent composure. Provide insightful advice and friendly, hands-on functional and technical support to Apple customers in need. Educate team members and foster lasting relationships in an approachable manner about products, services, and processes, while independently keeping personal technical know-how up to date.

Las Vegas, Nevada

Pilot program: Provided one-on-one and group training on technology related topics. Troubleshooting and basic repair of computers (Windows and Mac), tablets (Android and iOS), digital cameras, camcorders, and video game systems. Emphasis on all Apple related products and their interconnectivity.• Maintained an average client satisfaction score of +90 or greater (scale -100 to +100)

Las Vegas, Nevada

• Assisted client with check-in and check-out, provided technology solutions, quality control of repairs• Ensured client check-in/out experience satisfied expectations• Assisted repair agents, as needed, with repairs and setups

Las Vegas, Nevada

Pilot program: Assisted the computer sales team with attachment of Geek Squad services and warranties.• Ensured the computer sales team met or exceeded their Geek Squad sales goals each month

Las Vegas, Nevada

• Acted as expert sales associate regarding Apple products and services• Raised Apple product sales in store, resulting in the top five of the western region and averaged best in Las Vegas

Las Vegas, Nevada

Created and implemented storewide sales training program to raise employee product and services knowledge. • All employees in the store became certified in all applicable areas of required certification• Developed program and practices were subsequently adopted for national use

Las Vegas, Nevada

• Sold computers and related accessories• Responsible for selling the "complete solution" (meeting the customer's needs, both stated and unstated)

Las Vegas, Nevada

• Responsible for ensuring women felt comfortable and welcome in the store• Required to identify women who met specific customer profiles• Responsible for complete knowledge in all product categories, with an emphasis on family related products and services

Las Vegas, Nevada

Sold home theater related products, services, and accessories. Products comprised primarily televisions, optical disc players, audio systems, and Home Theater Premium installation services.

Las Vegas, Nevada

Assistant supervisor of department and required expert of all cellular activation processes and MP3 players. Responsible for selling wireless related products and services.• Maintained a consistent top three ranking in Las Vegas for best wireless department

Las Vegas, Nevada

Responsible for the selling of film and digital cameras. camcorders, and related accessories. As assistant supervisor, responsible for training the department, including new hires, regarding all required product knowledge.

Master Of Science - Ms, Information Systems

Designed to provide the advanced education necessary to manage the technology of business, the David Eccles School of Business Master.

Bachelor Of Arts (B.A.), Political Science And Government

• Emphasis on Political Theory and American Politics • Great Works Certificate recipient (http://www.unlv.edu/liberalarts/gwac) • Four.

Honors Diploma

• Civil Air Patrol: Billy Mitchell (2003) and Amelia Earhart (2004) Award recipient, Commander's Commendation (2005). Cadet Commander.