• Coordinate the class action settlement process from beginning to end, working closely with multiple teams (data, website, call center, printing, disbursement, mailing teams) against court-ordered deadlines.• Create and manage detailed timelines to support administration for up to 15 individual settlements and remediation plans running simultaneously and spanning multiple years.• Develop and maintain long-standing professional relationships with legal and business clients.• Coordinate the development, planning and distribution of a variety of legal forms, notices and settlement payments in accordance with court-approved settlement agreements.• Operate efficiently in a fast-paced, deadline orientated environment with constantly shifting demands and priorities.

• Creative freelance writer with weekly column utilizing descriptive, analytical, persuasive and humorous writing styles.• Received editor’s choice award for my contributions for the month of October 2014.• Editors quote: “His Portland TrailBlazer columns are always some of the most informative… It is great stuff. Patrick has a knack for quality writing.”

• Provided support (reports, list pulls, email creation, and metric analytics) for all levels of sales and marketing for presentation up to executive management using Marketo marketing automation application, Pivotal CRM, Microsoft Dynamics CRM, and internal marketing database warehouse.• Experienced in updating and maintaining marketing databases, importing and exporting data, and report design and development in Marketo, Pivotal CRM And Microsoft Dynamics CRM.• Created and executed marketing emails and campaigns using Marketo, Infor Epiphany Email Advisor, Pivotal CRM, and basic HTML.• Created and maintained a wide variety of complex Excel based reports including pivot tables, index and array formulas, and other advanced formulas. Researched and investigated solutions to complex excel reporting needs and issues.• Developed and maintained two SharePoint sites for process documentation and marketing email template library.• Developed business process documentation and training material for Marketo Marketing Automation software and general reporting for use in conducting worldwide training for marketing management and assistants.• Gathered requirements from business clients and teams to understand needs and deliverables.

• Initiated customer contact to qualify potential sales leads in a fast paced, goal-orientated work environment. Recognized on multiple occasions for exceeding individual and team goals.• Served as interim Team Lead and go-to person for Pivotal CRM and procedural issues• Acted as liaison between potential sales customers and account managers, including determining customer needs and assisting in scheduling follow-up appointments.• Conducted new employee training on Pivotal CRM, lead qualification strategies, and general office procedures.

• Planned data collection program for company-wide Account Management campaign and successfully executed according to the proposed plan• Created and organized large Excel spreadsheets of various data relating to the Account Management campaign. Regularly reported data collection results and findings to management including developing original written material.• Assisted in planning and implementation of customer retention program• Contacted customers to distribute program information and acquire details to support the program

• Conducted business analysis to determine company website requirements. Interviewed business owners, researched industry trends and produced website prototypes. • Developed the company website using MS Expression, selected a web hosting product and published the website. www.metromidcolumbia.com

• Established contact, developed partnerships, and maintained relationships with various body shops, dealerships and individual customers• Organized direct billing with and developed working relationship with over 20 different companies, including Nike, Intel, Tektronix, State Farm, and Farmers Insurance• Responsible for continual customer service from the beginning of the reservation process to the completion of the rental and through the final billing process• Controlled rental fleet of approximately 200 vehicles for extended periods of time with no direct supervision

• Designed and created various promotional and marketing tools and materials for use as the primary representation of the company’s talent to potential clients throughout the US using Adobe Photoshop• Answered phones and served as initial point of contact for all current and potential talent concerning any bookings, auditions or client services• Coordinated auditions and bookings for all talent and scheduled using Microsoft Outlook• Updated, utilized, and maintained various client and talent databases in Microsoft Access

• Developed promotional material (flyers, press releases, newsletters, etc) for distribution to residents and local news organizations in Microsoft Publisher, Word and Excel • Researched and solicited activities, events, and donations for Summer Youth Program• Organized multiple off-site events for Summer Youth Program• Coordinated implementation and marketing of Spring/Summer fundraiser