Patrick Mcgrane Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Maynooth, County Kildare, Ireland

Maynooth, Ireland

• Accomplished Implementation Specialist with a track record of successfully implementing and configuring a wide range of healthcare solutions for both public and private sectors.• Expertise in implementing Swiftqueue solutions for diverse healthcare specialties, including oncology, endoscopy, physiotherapy (acute and community), phlebotomy, vaccination clinics, national community solutions, and dietetics.• Proficient in configuring and setting up Swiftqueue according to customer specifications and requirements, ensuring seamless integration with existing systems and workflows.• Developed comprehensive development tickets to capture and address customer requirements, ensuring accurate and customized implementations of Swiftqueue for each project.• Conducted thorough training sessions to educate healthcare staff on the features, functionality, and best practices of Swiftqueue for their specific specialty or department.• Created detailed documentation and user guides to support clients in effectively utilising Swiftqueue, enabling them to optimize their scheduling and queue management processes.• Provided ongoing support to clients, addressing their inquiries, troubleshooting issues, and ensuring a smooth transition to Swiftqueue's system.• Collaborated closely with cross-functional teams, including IT, operations, and customer support, to ensure a coordinated and efficient implementation process.• Maintained strong relationships with clients, actively monitoring their satisfaction levels and providing continuous support to drive adoption and maximise the benefits of Swiftqueue.

Maynooth, Leinster, Ireland

County Dublin, Ireland

Level 9 Certification, Project Management

Business Management

Sociology And Communications