Lead business processes and growth, navigating international operations. Directly support company owner, advising on key decisions and overarching strategy.PRODUCT & MARKET MANAGEMENT & DEVELOPMENT:Advance products offered, leading existing tours refinement and expansion activities. Develop new markets, exploding profits and reputation.SALES & ACCOUNT LEADERSHIP:Garner new clients via analyzing and meeting market demands. Secure new foundation and corporate clientele, attending globally located events to promote business. Manage accounts with practiced ease.MARKETING & BRAND ADVANCEMENT:Head branding and merchandise efforts, securing increased operational efficiency while forwarding attractiveness and recognizability of company aesthetics. Manage website content.PARTNERSHIP & COST-EFFICIENCY OVERSIGHT:Select and negotiate new partnerships that reduce organizational costs while improving cross-functional reliability and quality.OPERATIONS ADMINISTRATION: Communicate with ground operators, providing client data and monitoring special requests. Resolve client issues directly and rapidly, incorporating feedback into future methods and offerings.SELECT ACHIEVEMENTS:• Spearheaded largest tour in company history, garnering $260K+ net profit. Customized and marketed luxury program, securing 264 clients, with 43% opting for $10K+ packages. Exceeded existing record by 32%.• Led $165K yearly cost reduction while leveling up company brand, customer experience, and operational efficiency.• Saved $100K annually by identifying and remediating dated shipping system.• Grew clientele by 15%. Analyzed market offerings, selecting and expanding tour products into new counties and class levels, including luxury. • Increased organizational reach, capacity, and product quality by pursuing, visiting, and partnering with local operators across Europe, the Middle East, and Mexico. Opened new markets and secured reliability of multiple personnel per remote location.

Oversaw front desk, greeting guests and managing registrations and reservations. Performed financial functions, including audits and banquet sales reconciliation. Engaged in group sales.

Developed promotional material for music groups. Tracked ticket sales and guest lists, including Sony Corporate tickets. Expanded efficacy of nationwide street teams, improving materials and communication methods.