Patrick Mclaughlin Email & Phone Number

Fredericksburg, Va

Richmond, Virginia, United States

Washington D.C. Metro Area

• Managed a platoon sized element of up to 45 soldiers• Mobilized and commanded troops while serving on Joint Task Force Tiger stateside mobilization in support of Operation Noble Eagle in 2014• Conducted administrative support for soldiers including travel arrangements, guidance, and coordination of tasks in urgent and fast-paced environments • Coordinated the air defense target engagement process in joint and multinational operations

Joint Base Anacostia-Bolling, Washington, Dc

The Pentagon, Arlington, Va

• Used Remedy Ticket System to respond to help desk tickets for Department of Defense Personnel located inside of the Pentagon and remotely assist users at Bolling Air Force Base and Andrews Air Force Base• Used Bomgar remote access tool to remotely access laptops and workstations to provide remote support to senior level staff members • Experienced with numerous troubleshooting issues to inclue CAC (Common Access Cards)/PKI certificates, Java, VPN software, and Microsoft Office• Provided extensive support with Microsoft Outlook to incorporate enterprise (mail.mil) email and merge .pst files• Imaged new and reimaged used classified and unclassified hard drives for workstations and laptops to include adding to different domains, active directory, and ESD (Enterprise Service Desk)• Prepared and reviewed procedural documentation to assist other technicians on various technical issues to help speed up the process of resolving tickets

Redstone Arsenal, Al

• Used JPAS (Joint Personnel Adjudication System) to verify security clearances of visitors to classified office space• Managed Microsoft Access database to maintain and track over 5,000 pieces of government property and media • Coordinated bi-weekly “Security Council” meetings with senior-level contractor and government staff • Provided guidance to Project Manager on physical security policies to implement to be in compliance with Department of Defense regulatory and Federal statutory requirements• Processed new hire documentation and services for new employees • Oversaw office equipment maintenance contracts for the upkeep and destruction of government property such as classified shredders, hard drives, and CD’s

Anderson, Sc

• Coordinated and managed multi-site Audio and Video Teleconferences with senior-level military and civilian staff from over 20 worldwide agencies• Performed low and mid-level IT support to over 200 user accounts on classified (SiPRnet) and unclassified networks including PKI • Created and managed a Microsoft SharePoint Database to track training and development of high ranking military staff• Coordinated and submitted travel documentation through DTS (Defense Travel System) for high ranking military staff• Assisted with the overseeing and tracking of government equipment purchasing for cosmic contract• Prepared documents, memorandums, and presentations using Microsoft Office Professional Suite for senior-level staff• Provided guidance to senior level staff through phone and email on routine security and IT policies• Oversaw special projects given on short notice such as travel and meeting coordination • Worked on all Windows OS ranging from Windows XP, Vista, and Windows 7• Assisted with managing BES (Blackberry Enterprise Server) for over 50 accounts• Oversaw simple CAC issues regarding PIN and certificate reset• Installed and maintained network devices including printers and scanners

Master Of Science (Ms), Human Resources Development, 3.8

Bachelor Of Arts (Ba), Elementary Education And Teaching, 3.0