County Lead
CurrentMonitor and maintain customer SLA, to achieve MTTR and availability as agreed with Client in line with the contract.• Management of scheduled activities and passive maintenance in accordance with specifications and communicated timelines.• Support maintenance of RAN, Transmission and EBU to prevent repetitive failures and support the impacted SLAs positively.• Ensure that relevant feedback, information and reports are prepared, submitted and presented to various stakeholders on all aspects of service delivery.• Ensure IMS compliance and Health & Safety compliance.• Formulation and implementation of continuous improvements initiatives.• Management of employee time and attendance registers, shift/standby rosters, all leave types, leave plans, overtime and S&T claims.• Implementation and management of standard operating procedure (SOP) to staff.• Manage timeous completion and processing of PR/PO.• Management of fleet vehicles.• Management of Approved Service Providers to comply with all required standards and deliverables.
