Patrick Morales Email & Phone Number

Leander, TX, US

Austin, Texas Metropolitan Area

Austin, Texas Area

Responsible for working with internal and external engineering teams to specify Customer Service requirements, perform UAT testing, and train Customer Service staff as new tools, processes and systems are developed to ensure optimal efficiency and overall positive experience for the Customer.

Lubbock, TX

Responsible for managing implementation process of the Incode 10 ERP product at the Enterprise level for financials, payroll, and CIS/CRM applications

Lubbock, TX

Responsible for acting in an advisory and mentor role for front line support specialists, while also completing research intensive tasks and operating at a higher level of escalation to minimize client frustrations and escalations to software development and other Tyler teams

Lubbock, TX

Responsible for assisting clients with any issues related to Tyler Incode 10 product suite financial modules by utilizing creative problem solving, software domain knowledge, and in-depth knowledge of GAAP accounting principles and governmental fund accounting practices

Directly responsible for all operations and overall direction for three stores in the San Diego, CA market. I worked as a direct intermediary between the corporate office and employees of all positions in the territory. I was able to combine my formal education and extensive experience with the company to drive sales, reduce turnover, and control costs for.